Hotel Manager – Hilton Mississauga

Job title: Hotel Manager – Hilton Mississauga

Job description: As a member of the Executive Team, the Hotel Manager will oversee the daily operation of the hotel, providing leadership in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. They will be responsible for the effective operational management of the hotel to ensure it achieves and exceeds its financial goals and guest satisfaction targets, while keeping a high level employee engagement and community involvement.

What will it be like to work for this Hilton Worldwide Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton Worldwide’s ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the importance of upholding a brand’s reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

Work in conjunction with the Area General Manager to actively manage all property issues.

Lead all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, responding to guest inquiries and resolving concerns and hotel-wide meeting participation and facilitation

Direct and oversee large projects such as renovations, contract changes, infrastructure upgrades, capital projects and brand updates.

Development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals.

Provide effective leadership to the hotel management team and team members to ensure revenue targets are met and exceeded, while ensuring guest satisfaction remains a top priority

Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action

Respond to audits that are completed by the company to ensure continual improvement is achieved.

Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

Monitor and lead the team in new strategies and approaches to customer service and guest satisfaction.

Comply and exceed hotel and company Service Standards

Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

Encourage communication and collaboration across and between departments

Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

Hold regular briefings and communication meetings with the HOD team

Maintain and grow relationships with other area hotels and community leaders

Promote positivity and passion for hospitality through the hotel

What are we looking for?

A Hotel Manager serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• Minimum 3+ years previous experience in hotel management as General Manager, Assitant General Manager, Hotel Manager, Director Operations or equivalent
• Strong commercial acumen, preferably with experience in Rooms Management or Food and Beverage
• Experience in managing budgets, revenue proposals and forecasting results
• In-depth knowledge of the hotel / leisure / service sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Accountable and resilient
• Excellent communication skills
• Flexible schedule
• Ability to work under pressure
• Union partnerships

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality – We’re passionate about delivering exceptional guest experiences.

I Integrity – We do the right thing, all the time.

L Leadership – We’re leaders in our industry and in our communities.

T Teamwork – We’re team players in everything we do.

O Ownership – We’re the owners of our actions and decisions.

N Now – We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Customer Focus
• Living the Values
• Leadership
• Collaboration
• Judgment
• Results Focus

What benefits will I receive?

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at AODA_Hiltons_In_Canada@hilton.com or call 1-844-217-AODA.

Company: Hilton

Expected salary:

Location: Toronto, ON – Mississauga, ON

Job date: Fri, 11 Mar 2022 05:16:05 GMT

Job Source: Careerjet.ca

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