Jasper Lodging, Front Desk Supervisor

Job title: Jasper Lodging, Front Desk Supervisor

Job description: What will be your daily pursuit?

Leading our amazing front desk team in providing our guests with top-notch service and a welcoming Jasper adventure!

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Seasonal work experience in iconic, unforgettable, and inspiring locations
• The chance to work in an inclusive culture and make life-long friends
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world’s most beautiful and iconic National Parks

What will you do in this job?

• Review and verify the work of hotel front desk clerks
• Supervise the activities and coordinate the scheduling of the front desk team
• Arrange training and orientation of all new front desk team members
• Coordination of front desk activities with other departments
• Enter rooming lists in the computer system
• Coordinate handling of all tours and tour policies
• Ensure accurate room counts are kept
• Submit room forecasting and progress reports
• Open and close room availability when necessary
• Effectively handle guest inquiries and complaints
• Learn procedures and functions of hotel front desk clerks

What skills and experience do you need for this job?

• 2-5 years experience in a major hotel, one year of supervisory experience an asset
• Able to speak, read, write and understand the primary language(s) used in the workplace
• Good communication skills, both verbal and written
• Most tasks are performed in a team environment with the employee acting as a team leader
• Able to work with minimal direct supervision
• Basic computational ability
• Basic computer skills
• Knowledge of hotel computer accounting programs, such as Maestro

What will your work environment be like?

• Beautiful. You’ll work in an iconic, unforgettable and inspiring National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!
• Independent. You’ll spend your days in and around our historic hotel
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Company: Banff Jasper Collection

Expected salary:

Location: Jasper, AB

Job date: Tue, 01 Jun 2021 22:32:14 GMT