Customer service representative – Travel

Job title: Customer service representative – Travel

Job description: Do you want a job in the travel and tourism industry and love to assist clients with their various requests?

If you are looking for a stimulating and non-routine position, this is a great opportunity for you !!

Position: Travel counselor
Schedule: you must be available from 8 a.m. to 10 p.m. Monday to Sunday for a total of 37.5 hours / week …

Salary: 18 $ / hrs with full benefits after 6 months paid by the employee
Location: Downtown Montreal (mcgill metro)

We are looking for someone who is expert in customer service and who has already worked in a call center in the tourism, travel or hotel industry.

The company you will be working for specializes in providing international assistance services to Canadian financial institutions. The company specializes in emergency services in its various lines of business, including travel, medical, janitorial, legal, home and road assistance.

We are looking for a versatile Customer Service Agent who will be able to answer a wide variety of inquiries from tourists around the world (example requests may include:
– suggest places to visit in Paris,
– recommend a restaurant to a client traveling to Italy
– make reservations on site to book flights or tickets for shows
– to rent a luxury vehicle
– for the organizer the delivery of flowers,
– to acquire several rare items at the customer’s request, etc.).

Advantages
– Flexible shift: shifts take place between 8:00 a.m. and 10:00 p.m. on weekdays and weekends
– Employment status: Full time (37.5h), permanent position
– Vacation: 3 weeks vacation
– Insurance: group insurance premium fully paid by the employer after 6 months of employment
– Training: Full training provided
– Location: teleworking until further notice thereafter it will be in the heart of downtown Montreal, next to the McGill metro
– Environment: dynamic and stimulating

Responsibilities
The job is to offer tourists quality customer service by phone and email (50% ratio) but also to conduct research (50%) to meet customer requests.

Also, another dimension of the job is to provide clients with a fraud and identity theft helpline by guiding them through several stages from risk assessment to prevention and remediation.

Qualifications
– A minimum of 3 years of customer service experience in a call center (hotel or tourism service is an asset);
– Bilingual French / English; another spoken language is a plus;
– Diploma in tourism (a plus);
– Proven skills in customer service;
– Positive attitude, very strong customer service skills;
– Excellent communication skills;
– Very good computer skills, including Microsoft Office;
– Flexibility and ability to work with minimal supervision;
– Team spirit and resourcefulness;
– Strong organizational skills.

Summary
Position: Travel counselor
Schedule: You must be available from 8am to 10pm Monday to Sunday for a total of 37.5 hours / week
Salary: 18 to 19 $ / hrs with full benefits after 6 months paid by the employer
Location: tele-work until further notice and thereafter in downtown Montreal (mcgill metro)

If you are interested in this position, simply send us your updated CV to karell.fucile@randstad.ca with the title ” travel advisor ”. We will contact you afterwards!

Company: Randstad

Expected salary:

Location: Montreal, QC

Job date: Sun, 30 May 2021 06:39:03 GMT