Admissions/Membership Team Member
Job Overview
Job title: Admissions/Membership Team Member
Job description: Multiple Openings
(Part Time)
Position: Admissions/Membership Team Member
Reports to: Managers, Visitor Experience
Science World is a BC-based charitable organization that engages the people of British Columbia in STEAM literacy. Our mission is to ignite wonder and empower dreams through science and nature. All Science World employees embody our values: Curious, Playful, Inclusive, Relevant and Collaborative. We also work with our employees to develop our identified core competencies at all levels of the organization.
Position Description:
Well known for our amazing visitor engagement, welcoming atmosphere and captivating exhibitions, Science World is the go-to place for everything Science. Our guests’ experience all begins with their first point of contact in our Lobby: our Admissions/Membership Staff, part of our Visitor Experience team. Under the direction of the Managers, Visitor Experience, you will provide our visitors with friendly and responsive services, whether it is in person, over the phone or by email. You will use your technologically savvy skills to process payments related to visitation, memberships, courses and camps, be the go-to person for any guest inquiries and provide exceptional customer service.
Key Responsibilities:
· Assist visitors with their arrival and visitation needs in a courteous, cheerful and efficient manner. This includes general inquiries, problem solving, information services, lost and found, as well as explaining our offerings and providing recommendations
· During COVID times, ensuring staff and visitor safety by reinforcing Science World’s health and safety policies (i.e. mandatory mask policy, health checks, etc.)
· The ability to wear a mask when in the facility during the COVID period
· Ability to resolve concerns in a timely and professional manner when dealing with difficult situations. Must demonstrate strong conflict resolution and troubleshooting skills
· Perform proficient operation of our ticketing and registration system (Advance Ticket Management System) with the processing and receipt of entrance fees for all admissions, memberships and events, etc. in person, over the phone and by email
· Accurate and efficient processing of all cash transactions and end of day reconciliation
· Process registration for various Science World programs
· Assist in the planning and execution of all special membership events and promotions
· Perform administrative duties and upkeep the filling system and supplies
· Assist in the smooth operation of all ancillary services
· Other duties as required Job Requirements/Qualifications:
· Previous experience in meeting and exceeding customer needs and expectations
· Previous sales, retail, tourism, office administration and experience in a charitable/not-for-profit organization is an asset
· Ability to work well under pressure and enjoy dealing directly with the public
· Experience using cash registers, ticket terminals, computerized sales systems, databases and Microsoft Office
· Must have speed and accuracy in handling cash for high volume sales
· Strong organizational skills; must be able to perform a variety of tasks in a busy environment requiring high levels of accuracy and attention to detail
· Passionate about Science and life-long learning
· While shifts are given based on business levels, you must be available to work a minimum of 64 hours per month, with at least one of the work days on weekends. A flexible work schedule is preferred; must be available to work weekdays or school breaks, weekends and holidays
- Salary/Wage: 15.20/hour
Job Application Process:
Please apply via the Science World careers portal: http://scienceworld.ca/jobs
Please upload a cover letter and a copy of your resume as part of your application
- All offers are subject to satisfactory completion of reference and police criminal record checks.
We would like to thank all candidates. However, only those selected for an interview will be contacted
Posting will be open until filled. Interviews will commence on an on-going basis throughout the posting period *
Company: Science World
Expected salary: $15.2 per hour
Location: Vancouver, BC
Job date: Thu, 30 Sep 2021 04:04:50 GMT
Job Source: Careerjet.ca