Assistant Executive Housekeeper

Job title: Assistant Executive Housekeeper

Job description: As an award-winning business, The Sun Peaks Grand Hotel & Conference Centre is currently seeking an Assistant Executive Housekeeper to join our team.

What you can expect from us:

The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.

With a 17-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year marks the start of a new growth phase for both the hotel, as well as the resort, under common ownership, and an exciting time for the right individual to join the team.

A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.

• Full access Winter/Summer Season Lift, Trail and Golf passes
• Staff Recognition Dinners and Events
• Dining discounts within our Hotel outlets
• Free access to our Employee and Family Assistance Program provided through Homewood Health
• Reciprocal programs with partnering hotels
• Friends and family hotel rates
• Continued professional growth and development opportunities

ROLE PROPOSITION
As a key member of the hotel’s operational leadership team, and a Service Champion for the Housekeeping department, the Assistant Executive Housekeeper will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience. This role will work directly with the Housekeeping team to achieve the overarching hotel goals and provide operational insights to identify improvement opportunities for guest rooms and public spaces. The Assistant Executive Housekeeper role will provide strength to the successful candidates’ professional experience, providing opportunity for an individual looking to step up to the next level of leadership in the Tourism / Hospitality industry.

ACCOUNTABILITIES

• Acts as the ‘Service Champion’ for the Housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
• Ensures guest requests and issues are resolved in a timely, friendly and efficient manner optimizing guest satisfaction
• Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team
• Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel
• Maintains a culture of safety within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
• Will be required to work a variety of shifts including days, evenings, weekends and holidays.
• Assists with monitoring the team members performance through supervision and service quality audits, providing timely feedback and recognition
• Encourages and builds mutual trust, respect, and cooperation among team members, ensuring team members are treated fairly and inclusively
• Establishes and nurtures open, collaborative relationships with team members, fostering a culture of dialogue
• Contributes to the operational leadership team in a collaborative effort to achieve departmental hotel goals
• Owns the initial new hire training as well as developing and refreshing training materials to support
• Identifies the on-going development needs of team members, including in the moment feedback, coaching, mentoring, and other supports and resources to help improve knowledge, skills and performance
• Assists in ensuring par stocks of all housekeeping resources and guest supplies are maintained
• Monitor’s supplier performance and makes recommendations for new products or services.

Job Requirements/Qualifications:

• 1-2 years’ minimum experience in a senior Housekeeping role within a Hotel/Resort setting
• Post-secondary education in Hospitality/Tourism, or a related discipline preferred
• Energetic and outgoing with a positive attitude, driven to deliver elevated guest experiences
• Professional and well organized with excellent communication skills, both written and verbal
• Excellent problem-solving abilities and ability to think on your feet
• Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment
• Must have the ability to supervise, mentor, train and motivate the team
• A working knowledge of hotel systems, specifically Opera would be a strong benefit
• Working knowledge of basic and complex cleaning machinery and tools
• A developing level of financial acumen and ability to interpret financial statements

Job Application Process:

Company: Sun Peaks Grand Hotel & Conference Centre

Expected salary:

Location: Canada

Job date: Fri, 28 May 2021 05:43:57 GMT