Bell / Valet Services Associate

Job title: Bell / Valet Services Associate

Job description: Bell / Valet Services Associate

We are currently searching for a warm, welcoming, articulate Bell / Valet Services Associate to ensure that every guest’s experience is relaxing and effortless-at arrival, departure and throughout the stay. We are passionate about intuitive guest service and creating a truly unique and personal experience for our guests. If you love meeting new people, being of service, and helping to grow a new and exciting luxury boutique brand, we would love to chat.

Property overview

Minutes from Vancouver Airport but far from your typical airport hotel, Versante Hotel dazzles with vibrant colours, natural light and innovative design. At Richmond, BC’s only luxury boutique hotel, you are free to be anyone, indulge your identity, and revel in one of life’s greatest luxuries: play. Choose from 100 luxurious guestrooms and suites in five bold designs and a variety of sophisticated venues for dining, meeting, and socializing, including Bruno restaurant, a culinary adventure across the Mediterranean, and Versante Bar, featuring classic cocktails. Guests will enjoy the fitness amenities including Life Fitness, Peloton, and Mirror workout equipment, an outdoor heated saltwater pool and jacuzzi, along with bikes available to explore as your leisure.

Let’s chat if….

· You are passionate about hotel operations and intuitive guest service with a minimum of 1 year of Luxury Hotel work experience.

· You are a team player, hard worker and love talking to people about just about anything.

· You enjoy an everchanging environment and can multitask with speed, attention to detail and accuracy.

· You are a clear thinker with good problem-solving skills and can work with minimal supervision.

· You are flexible and willing to meet the demands of a 24-hour operation.

Summary of Responsibilities

· Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standards are maintained at a luxury level on a daily basis.

· Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Maintain positive guest relations at all times.

· Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

· Transport guest luggage from the point of arrival at the hotel to their assigned room.

· Transport guest luggage from current room to reassigned room for room changes.

· Transport guest luggage from their room to the point of departure from the hotel.

· Assist in locating guest’s lost luggage.

· Correctly tag, store and retrieve luggage from holding room.

· Identify and explain hotel facilities and features to guests while escorting them to their room.

· Identify fire exit closest to guest’s room and explain safety features of assigned room.

· Demonstrate use of room key to guests.

· Place guest luggage inside room.

· Identify and explain guest room features to include use of:

· air conditioning/heat units and thermostat controls

· telephone

· television

· clock radio

· guest services directory

· mini-bar

· in room safe

· lights

· bathroom amenities

· valet/laundry services

· door lock

· ice and vending areas

· Offer packing/unpacking service; explain pressing and laundry service.

· Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.

· Relay accurate directions to guests on inquiries of transportation within the local area.

· Maintain accurate log record of guest calls for Bell Person assistance.

· Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.

· Remain in assigned postposition, maintaining correct stance.

· Deliver items to guest rooms promptly to include:

· messages

· mail, faxes

· packages

· flowers

· sundry items requested by guest

· gift items

· Deliver newspapers to specified guestrooms.

· Monitor and maintain appearance of lobby areas and luggage holding room.

· Polish brass luggage carts and maintain cleanliness of carts.

· All other duties as required.

Document pertinent information in the logbook/Front Desk Checklist.

All other duties as required Job Requirements/Qualifications:

Qualifications and Skills required:

· High school diploma

· Experience in the same or similar role in a luxury setting preferred.

· Available seven days a week to work flexible hours including early morning, afternoons and overnight.

· Familiar with city, area, local attractions, and restaurants.

· Possess a class five drivers license for transporting guests in the hotel car.

· Ability to stand/walk for prolonged periods.

· Required to speak, read, and write English, with fluency in other languages preferred.

· Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 60 pounds. Job Application Process:

To apply, please send your resume & cover letter to careers@versantehotel.com including in the subject the position of interest.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**We thank all applicants for their interest in Career opportunities with Versante Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

Company: Versante Hotel

Expected salary:

Location: Richmond, BC

Job date: Sun, 20 Jun 2021 00:14:56 GMT