Client Care Specialist / Technician Assistant – VCA Canada Bells Corners Animal Hospital

Job title: Client Care Specialist / Technician Assistant – VCA Canada Bells Corners Animal Hospital

Job description: Job Description:

VCA Canada Bells Corners Animal Hospital is currently recruiting for a Client Care Specialist / Technician Assistant / Boarding to join our team. This full-time opportunity includes a range of responsibilities that directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for, and appreciated!

Key responsibilities and attributes in your role as Technician / Vet Assistant include:

• Assist veterinary staff with various tasks and treatments
• Create a warm and welcoming environment for our patient and pet parents
• Create a positive, low-stress atmosphere for our clients and patients
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Compassion and nurturing attitude
• Ability to remain calm in stressful situations and to adapt to changing situations
• Efficient in carrying out assignments independently
• Takes initiative to complete tasks throughout the day

Additional responsibilities and qualities required for the role of Client Care Specialist include:

• Ability to answer a multiline phone system and track and book appointments effectively
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Admitting and discharging pet patients
• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Scheduling appointments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• Strong organizational skills
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Previous customer service or front desk experience in hospitality or retail is an asset!
• No experience with animals, no problem, so long as you love animals!

Schedule: All shifts, including evenings, weekends and holidays.

What VCA Canada Offers

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. VCA Canada offers:

• Comprehensive compensation structures including vacation, membership fees, licencing fees, moving as well as generous CE allowances
• AHAA accredited – Veterinary Excellence Culture!
• Continuing education benefits
• Exceptional career development
• Benefits including medical/dental, life and disability for eligible employees
• Generous personal pet care discounts
• Professional dues, including licensing fees and monthly VIN membership
• A network of highly educated and skilled professionals
• And more!

Join Us!

For more information regarding this opportunity, please email or select Apply Now!

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Company: VCA Canada

Expected salary:

Location: Canada

Job date: Tue, 06 Jul 2021 23:06:08 GMT

Job Source: Careerjet.ca