Client Care Specialist – VCA Canada Shawnessy South Animal Hospital

Job title: Client Care Specialist – VCA Canada Shawnessy South Animal Hospital

Job description: Job Description:

VCA Canada Shawnessy South Animal Hospital is hiring a full time Client Care Specialist/Technician Assistant to join their team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the clients experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated. Previous veterinary experience or graduated from an accredited Veterinary Assistant program is preferred.

Why We Need You

As the face of VCA, the Client Care Specialist sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CCS is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

What you have to gain

VCA Canada offers great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry leading customer service training through VCA Canadas Client Experience Program. We support the development and career growth of high performing team members!

VCA Canada Offers!

At our core are our people – people with different strengths and interests that enrich our diversity, innovation and excellence. A team we think of as family. When you join our family, VCA Canada offers:

Exceptional career development

Generous personal pet care discounts

A network of highly educated and skilled professionals!!

And more perks!

VCA Canada Cares!

At VCA Canada we don’t see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more, www.vcacanada.com.

Join Us!

For more information regarding this opportunity, please email careers.canada@vca.com. or apply directly at https://careers.vcacanada.com/

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance please let us know.

Company: VCA Canada

Expected salary:

Location: Canada

Job date: Fri, 11 Jun 2021 02:43:23 GMT