Client Services Team Leader “VII” in the Department of Information Technology Services (substitute v

Job title: Client Services Team Leader “VII” in the Department of Information Technology Services (substitute v

Job description: Client Services Team Leader “VII” in the Department of Information Technology Services (substitute v

Employer University of Windsor

Location Windsor, Ontario

Salary To be determined

Posted June 3, 2021

Closes July 3, 2021

Ref 0303fd20266b

Sector

Function

Contract Type

Hours

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Substitute vacancy until approximately October 8, 2021
PRIMARY JOB RESPONSIBILITIES:
The Client Services Team Leader will oversee a team of information technology service delivery staff providing service desk, first level technical support, telecommunications, and switchboard services.

ESSENTIAL QUALIFICATIONS:
The successful candidate will have:

• 3-year College diploma in Business or a technology-related field, or equivalent related work experience as determined by the employer
• ITIL Certification Version 3
• 5 years’ experience in IT service delivery and customer support with services including networking and personal computer support
• Experience with industry standard Call Tracking/Ticketing Software, systems and workflows, and statistics
• Experience overseeing staff and prioritizing work
• Demonstrated strong customer service skills.
• Strong communication and writing skills
• Demonstrated ability to effectively manage competing priorities

Company:

Expected salary:

Location: Windsor, ON

Job date: Fri, 04 Jun 2021 23:01:34 GMT