Customer Relations Specialist & E-Commerce Support

Job title: Customer Relations Specialist & E-Commerce Support

Job description: LIFE AT BRP

We create innovative ways to move – on snow, water, asphalt. In the air, on the ground and everywhere in between.

Built on a 75-year tradition of ingenuity and intensive customer focus, BRP is headquartered in the Canadian town of Valcourt, Quebec and operates manufacturing facilities in Canada, the United States, Mexico, Finland, and Austria. We have a total workforce of more than 12,600 driven, resourceful people.

Our portfolio of industry-leading and distinctive products includes Ski-Doo and Lynx snowmobiles, Sea-Doo watercraft, Can-Am on- and off-road vehicles, Alumacraft, Manitou, Quintrex, Stacer and Savage boats, Evinrude and Rotax marine propulsion systems as well as Rotax engines for karts, motorcycles and recreational aircraft. We support our lines of product with a dedicated parts, accessories and clothing business to fully enhance your riding experience.

Because it’s not about the destination. It’s about the journey. Yours.

We are passionate and qualified; by joining BRP, you will evolve within an experienced team that will welcome you with open arms.

www.brp.com.

Follow us on:

• LinkedIn @BRP;
• Twitter @BRPnews;
• Facebook @BRPinfo.

POSITION SUMMARY

Are you DRIVEN, RESOURCEFUL, THOUGHTFUL and GUTSY?

Do you have PASSION to move people, DRIVE to deliver on your commitments, INGENUITY to defy conventions and TRUST to build strong relationships?

Then you have what it takes in your DNA for a place in BRP’s team.

BRP is searching for a Customer Relations Specialist. Within the Customer Services team, you maintain customer’s trust in BRP. You are an essential link between BRP customers, our dealer network, and our Customer Service team in solving complex, sensitive and high visibility issues.

YOUR MAIN FUNCTIONS

The Customer Relations Specialist & E-Commerce Support will be an expert of consumer relations and recognized as a reference throughout the organization. His/her main responsibilities will be:

• Develop, negotiate and deliver to customers quality solutions to their complex requests;
• Balance company and customer needs with customer experience;
• Identify and escalate emerging customer dissatisfier in order to seize opportunities for operational improvements;
• Establish relationships with other functions and departments to mobilize the right resources when needed in order to reach the best possible reconciliation.
• Process dealer inquiries to maintain their commitment to the eCommerce program
• Process customer requests from our e-commerce sites in order to maintain a high level of satisfaction
• Perform various reports on transport and case management activities on a periodic basis.

YOUR QUALIFICATIONS AND SKILLS

• Bilingual (French & English)
• College degree in Business Administration or equivalent
• 5 years experience in customer service with a strong background managing complex and critical cases
• Demonstrate creativity and innovation along with solid decisions making ability
• Exhibit strong interpersonal and communication skills
• Possess excellent negociation skills
• Outstanding follow through and organizational ability;
• Possess a strong comprehension regarding the value of consumer relations and demonstrate genuine empathy towards consumers

Company: BRP

Expected salary:

Location: Sherbrooke, QC

Job date: Thu, 10 Jun 2021 22:03:55 GMT