Duty Manager

Job title: Duty Manager

Job description: Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:

• Directly responsible for Front Office and Guest Services operation at the hotel

• Management oversight of front desk and guest services team and operation

• Regular and meticulous reporting to leadership

• Directly responsible for all Human Resources duties of the front office and guest services team

• Implementation of the Forbes hotel service standards and training the team accordingly

• Responsible to continually update forecast documents and develop monthly rooms division forecasts and budgets

• Ensure regular communication including daily stand-ups and detailed reporting of shift activities

• Train and lead the team in all aspects of the department and ensure service standards are adhered to

• Keep informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.

• Identify opportunities to optimize performance and create value by challenging existing practices

• Promote the growth and development of internal talent

• Establish and maintain open, collaborative relationships and ensure direct reports do the same.

• Ensure that team members are trained well and according to hotel’s standards; Plan, assign and direct work of the team members

• Provide guidance and direction to subordinates through coaching, counselling, mentoring, and reviewing performance

• Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.

• Follow all policies and procedures for Versante Hotel

• Follow Forbes Hotel Standards and ensures team does the same

• Be a brand ambassador for Versante Hotel

• Follow and practice all safety standards, guidelines and protocols related to COVID-19

• Demonstrate a respectful and inclusive manner to all prospective clients and guests

• Keep apprised of industry trends, products and services and contribute accordingly

• Support and promote other Sunwins businesses as requested

• As part of the opening team, assist other team members with duties as requested

• Be available to assist with the pre-opening set up of the hotel

• Provide creative solution and opportunities that will delight clients and guests

• Assist with administrative duties for the hotel and room operations

• Ensures a safe environment for guests and team members alike

• Protects people, the asset and brand from situations that could cause risk of harm to any or all Job Requirements/Qualifications:

Qualifications and Skills required:

• A post-secondary diploma or degree in a field of study related to this profession; 2 years of experience in a comparable position and/or an equivalent combination of education and experience

• Exceptional guest service skills

• Extensive knowledge of front office, guest services operations in a luxury environment

• Effective and immediate resolution of guest complaints and concerns

• Strong relationship skills to communicate successfully with guests, managers and team members

• Must be able to perform in a fast, ever changing market

• Preference will be given to candidates who possess hands on experience with Opera and Alice

• Opening experience an asset

• Strong training and development skills

• Effective management of social media and guest reviews

• Experience with operating and troubleshooting technology systems Job Application Process:

To apply, please send your resume & cover letter to careers@versantehotel.com including in the subject the position of interest.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**We thank all applicants for their interest in Career opportunities with Versante Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

Company: Versante Hotel

Expected salary:

Location: Richmond, BC

Job date: Sat, 19 Jun 2021 03:48:13 GMT