Front desk agent

Job title: Front desk agent

Job description: Located at the gateway to Quebec City, the Travelodge Hotel Quebec offers 230 rooms and suites, as well as 12 conference and banquet rooms. Whether for leisure or business, the Travelodge Quebec stands out for its comprehensive offer of services: large free covered parking, events for up to 450 people, free Wi-Fi, indoor pool with Sauna, and Bistro Bar Jules Verne. Our ideal location allows quick and easy access to the region’s road network and the hotel is within walking distance of the area’s most famous attractions and the area’s best shopping and dining. A dynamic team is waiting for you. Be part of a friendly and supportive working atmosphere. If you like challenges and customer contact, we want to meet you!

Reporting to the Reception Supervisors, the front desk agent takes room reservations, greets guests upon arrival and during their stay, provides information about the establishment and its services as well as tourist attractions and receives customer’s payments.

Job description:

• make reservations
• coordinate customers’ arrivals and departures
• sell the products and services of the hotel
• collect payments for services offered
• answer various questions related to settlement services, tourist attractions and activities in the region
• coordinate group arrivals and departures
• answer and transfer incoming calls
• handle customer complaints
• perform other duties related to customer service

Education:

• D.E.S. (Secondary School Diploma) – Essential

Skills:

• Knowledge of the hotel industry – Asset
• Have good interpersonal skills – Asset
• Able to work flexible hours – Asset
• Independent – Asset
• Communication skills – Asset
• Initiative – Asset
• Multitasking – Asset
• Team work – Asset
• Knowledge of tourist attractions and the city in general – Asset
• Ability to demonstrate customer oriented skills – Asset
• Ability to identify customer needs – Asset
• Service oriented towards quality of services rendered – Asset

Language:

• English Spoken – High – Essential
• English Written – Average – Essential
• French Spoken – High – Essential
• French Written – Average – Essential

• Knowledge of the hotel industry – Asset
• Have good interpersonal skills – Asset
• Able to work flexible hours – Asset
• Independent – Asset
• Communication skills – Asset
• Initiative – Asset
• Multitasking – Asset
• Team work – Asset
• Knowledge of tourist attractions and the city in general – Asset
• Ability to demonstrate customer oriented skills – Asset
• Ability to identify customer needs – Asset
• Service oriented towards quality of services rendered – Asset

Company: Tidan inc.

Expected salary:

Location: Quebec City, QC

Job date: Sat, 15 May 2021 22:50:29 GMT