Front Desk Agent (Part-Time)

Job title: Front Desk Agent (Part-Time)

Job description: · Provide guests with a sincere, welcoming interaction at the Front Desk.

· Answer all guest calls (questions, reservations, concerns) in a professional and timely manner.

· Create a seamless experience for our guests during their stay or over the phone.

· Anticipate and delivering on our guests’ needs.

· Able to speak with confidence about hotel amenities, rates and promotions.

· Provide information about local offerings.

· Take the initiative to resolve any guests’ concerns with tact and professionalism.

· Document any guest requests or complaints and notify appropriate departments for follow up.

· Accurately process all cash, debit and credit transactions.

· Assist guests with making or extending reservations.

· Provide support to switchboard as needed. Flexibility to cross train in other Front Office classifications to support team, e.g. night audit.

· Performing additional duties as assigned. Job Requirements/Qualifications:

· High school diploma / G.E.D. equivalent.

· Proficient working knowledge of computer software and Microsoft Suite. Opera and HotSOS experience is considered an asset.

· Fluent English language skills; both written and verbal.

· Team player with proven ability to multi-task and build relationships.

· Previous experience in a hotel is considered an asset.

· Highly organized with attention to detail and problem-solving skills.

· Ability to maintain a flexible schedule, including mornings, evenings, weekends, and holidays.

· Must already possess necessary documentation to work legally in Canada. Job Application Process:

Interested? Email us at careers@pinnaclehotels.ca stating the job title in the subject line.

*Thank you for your interest in the Pinnacle Hotel Vancouver Harbourfront. Due to the number of resumes received only those considered will be contacted personally.*

Company: Pinnacle Hotel & Restaurants

Expected salary:

Location: Vancouver, BC

Job date: Fri, 16 Apr 2021 03:48:18 GMT