Front Office Manager

Job title: Front Office Manager

Job description:

• 25-Jun-2021 to 24-Aug-2021 (PST)
• Vancouver, BC, CAN
• Full Time

Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 15,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant Boulevard Kitchen & Oyster Bar, complete beauty center at Vida Spa and Wine Merchant. Set against a majestic backdrop of mountains and sea, and with the city’s famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America’s most beautiful cities.

The Sutton Place Hotel Vancouver has been voted ‘BC’s Leading Hotel’ at the World Travel Awards, has been listed as one of Travel + Leisure’s Top 500 in the World’s Best Hotels, and is a perennial Cond Nast Traveler Gold List favorite.

We are currently considering candidates for the following position:

• Front Office Manager

The successful candidate will work closely with the General Manager and lead the daily operations of the Front Desk Team, Concierge, Bell Services and Security Department. Responsibilities will include managing of service standards & guest satisfaction at the highest level; manage the Guest Obsessed Program, motivate, train, and develop team members; manage day-to-day FOH operations, departmental controls, SOP’s, administrative duties including maximizing the financial performance of the departments, front desk accounting, reservation and revenue management, payroll, scheduling, interviews and assists in making hiring decisions, strives to continually improve employee satisfaction; leading emergency response procedures.

Job Requirements

Excellent opportunity for an energetic, self-motivated, professional team-oriented leader, with minimum 3-4 years Front Office Manager supervisory experience in a similar environment. Candidate must have exceptional guest service and communication (both verbal and written) skills, a polished, professional demeanor, and strong attention to detail, as well as proven leadership and problem-solving abilities. Some Post-Secondary education is required, preferably in a recognized Hospitality Program, as well as schedule flexibility to work all shifts including weekends and public holidays as needed. Strong knowledge of computer systems required, OPERA (or similar) and additional languages are preferred.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sutton Place https://suttonplace.prevueaps.com

Company: The Sutton Place Hotels

Expected salary:

Location: Vancouver, BC

Job date: Sat, 26 Jun 2021 22:03:05 GMT

Job Source: Careerjet.ca