General Manager – Hotel/F&B Operations – Resort

Job title: General Manager – Hotel/F&B Operations – Resort

Job description: Description

The successful candidate will be responsible for the following key metrics at the property:

• Budget + Expense Management with strong emphasis on Hotel revenue and yield Management
• Guest Satisfaction + Quality Control
• Business Development + Community Relations
• Setting and achieving Hotel Sales targets with onsite Manager and Corporate
• Operations Management/Safety/Compliance
• Leadership / Staff Development

Budget + Expense Management

• Develop accurate long and short-range financial objectives for the business, reviewing and adjusting targets to reflect the business needs through the year
• Report weekly to senior leader to share top level sales, labour and expense results, identifying trends, challenges and issues. Implement strategies and corrective action with input from senior report
• Control purchases and inventory by meeting with department leaders and purchaser; and where applicable, negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions
• Maintain close oversight of labour productivity and food + beverage costing, ensuring targets are achieved
• Review weekly/monthly reports and propose areas for improvement with action plans.

Guest Satisfaction + Quality Control

• Ensure excellent guest satisfaction by monitoring, evaluating, and auditing hotel, food + beverage, and service offerings; initiating improvements; building relationships with preferred patrons and important stakeholders
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
• Create a culture of manager empowerment and issue resolution, making sure that clients are given real-time solutions to concerns or complaints
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints and feedback. Initiate corrective action.

Sales/Business Development + Community Relations

• Attract guests by developing and implementing year-round sales, marketing, programming, public and community relations programs; evaluating program results; identifying and tracking changing demands on operations
• Collaborate with corporate marketing resources to develop and implement ongoing campaigns, both location and company specific
• Act as key point of contact for site specific corporate partnerships, work with Events team and Corporate office to maintain and strengthen long standing partnerships and cultivate new ones
• Act as the “face” of the business, maintaining active public engagement in community events, establishing rapport with neighbors, businesses and local community groups
• Assist in planning and implementing strategies and action plans with the Special Events department and Executives to increase agent business and corporate stays
• Work closely with the Sales Specialists to ensure sufficient cross selling opportunities are maximized creating seamless experiences for clients booking both special event and hotel group bookings

Operations Management/Safety/Compliance

• Ensure seamless building operations by following and enforcing policies and standard operating procedures that are site specific and in adherence to established standards
• Ensure exceptional safety practices of employees and guests, assisting in the maintenance of proper food/liquor handling, storage, service, emergency, security procedures and Health and Safety Policies + protocols (COVID- 19).
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on DHP standards.
• Food and Beverage Operations

• Championing all F+B operational policies + procedures, quality standards and training programs
• Maintaining a strong focus on achieving and/or exceeding revenue targets, within acceptable labor cost and service standard parameters
• Monitoring and managing service, quality, health + safety and cleanliness
• Ensuring that AGCO, municipal and provincial laws are being adhered to
• Overseeing F+B Managerial team to ensure that during all of our services, each of our guests are treated with respect and care.
• Rooms Operations

• Oversees all daily Front Desk operations including reception, reservations, and guest services
• Constantly improve, execute and evaluate departmental policies, standards and procedures while ensuring all staff are continually informed of departmental objectives and goals
• Lead team in all areas of Guest/Concierge services offered, ensuring quality and consistency of interaction is achieved and tracked
• Performs ‘spot’ room and hallway checks daily, to ensure highest level of cleanliness achieved 100% of the time
• Coordinate Quarterly and Year-End Inventory counts with Housekeeping Manager
• Perform weekly facilities walk throughs with Maintenance Manager and attend weekly Facilities meetings
• Liaise with Chief Operating Officer on Revenue Management and Yielding of rates and inventory.

Leadership / Staff Development

• Act as the overall leader for the business, actively managing a team of skilled F+B Managers, Hotel Managers, and BOH Managers as well as a highly engaged hourly team
• Cultivate a positive, fun and engaged work environment, with a focus on accountability, training, mentoring and continuous feedback
• Demonstrate progressive approach to management, seeking ways to motivate staff, retain key talent and attract high caliber hospitality staff
• Implement and support corporate led training initiatives and develop, along with management team, training programs specific to your location and business
• Lead performance management + review processes for management roles.

Requirements

About You

• You’re a trailblazer with a strong, progressive and take charge business approach.
• A ‘Can Do’ attitude and share learnings with the team on a daily basis
• You’re a seasoned hospitality leader with expertise in both hotel + restaurant property management
• You’re excited to oversee multiple hotel, food + beverage, and operations departments within a high-volume environment without breaking a sweat
• You have demonstrated the ability to attract, retain and build a high-performing hospitality, operations and sales teams who share your exceptional passion for service and exceeding targets
• You love keeping up with food + beverage trends, as well as movements in the lifestyle hotel and culture industries, whether it’s here in our little nook of the world or across the globe.

Minimum Qualifications:

• Minimum of 5-7 years in a cross-functional, hotel and hospitality management property, overseeing multiple hotel, food and beverage and operations departments within a high volume and/or, seasonal peak environment, as a General Manager
• Demonstrated leadership capabilities and the ability to attract, retain and build a large, (100+ employees) high performing hospitality and operations team
• Post-secondary education in Hotel or Hospitality management a strong preference.

Corporate Culture

They pride themselves in providing strong leadership + development opportunities for passionate hospitality professionals looking to build rewarding, long-term careers. They offer a competitive compensation and benefits package, relocation allowance, employee discounts, training + development support and many other unique perks. And remember, several Beaches, are a short drive away…

They are an equal opportunity employer committed and actively working towards fostering a positive, supportive, and creative environment that promotes equity, inclusiveness and diversity. They welcome job applications from candidates of all backgrounds including, but not limited to, Indigenous, Black, and racialized persons; refugee, newcomer and immigrant persons; two-spirit, LGBTQ+ and gender non-binary persons, and persons with disabilities.

Position Type

Permanent

Company: JRoss Recruiters

Expected salary:

Location: Wellington, ON

Job date: Fri, 09 Jul 2021 05:11:49 GMT

Job Source: Careerjet.ca