General Manager Notch8 & In Room Dining at Fairmont Hotel Vancouver

Job title: General Manager Notch8 & In Room Dining at Fairmont Hotel Vancouver

Job description: General Manager, Notch8 Restaurant & In-Room Dining at Fairmont Hotel Vancouver

Join our team as the General Manager for Notch8 & In-Room Dining and become one of the authors of our story. As part of the Fairmont Hotel Vancouver family, you will be responsible for, serving the needs of the business, our guests, and our colleagues by overseeing operations connected to Notch8. Ensuring the quality of product and level of service, resulting in a superb guest experience.

Our Culture & Benefits:

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs
• A competitive salary starting at $80,000 per year plus compensation reviews based on market, performance, and capabilities
• Complimentary meal through our Colleague Dining Program
• Complimentary dry-cleaning of business attire
• Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
• The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939
• Free learning programs through our Academies and discounted eCornell courses
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
• Annual paid vacation, sick leave, up to statutory holidays and birthday leave
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
• A monthly travel reimbursement for TransLink monthly passes

What you will be doing:

Please note that this is not an exhaustive list of everything that needs to be done! Within the Fairmont family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Manage and oversee the entire Notch8 operation, including In-Room Dining, and assist the Director of F&B.
• Consistently maintain the Fairmont service standards throughout Notch8 and IRD.
• Liaise with all departments to ensure clear and concise communication on all reports, functions and guest notes for the day.
• Maintain the highest levels of guest service and develop a rapport with both the hotel guests and the local clientele, meeting and greeting guests at the Restaurant, and handling guest complaints effectively and pleasantly.
• Lead the training and education of the service staff in products and service
• Assist Notch8 leaders in reaching and exceeding the goals for sales in the restaurant.
• Evaluate staff performance and create plans for improvement
• Estimate consumption, forecast requirements, and maintain inventory
• Control costs and minimize waste
• Ensure completion of all service shift opening/closing duties. Including Manager/Server/Bar.
• Ensure quality Food & Beverage service is delivered first while maintaining adherence to budgeted payroll and overhead costs.
• Conduct pre-meal informational briefing with staff so that all are knowledgeable about dishes, cooking methods, changes, menu items, specials, etc.
• Behave as a role model, communicate effectively with employees, act as a motivating influence, training all new team members.
• Supervise the alcoholic/non-alcoholic service in accordance with federal, state, local, and company regulations.
• Handle any guest incidents ensuring 100% guest satisfaction.
• Work as an active member of the management team. Creating professional relationships and active involvement with all hotel operations, including but not limited to; daily, and weekly management meetings, and support to all team members, including Manager on Duty Shifts
• All other duties and special projects as assigned

Your experience and skills include:

• Demonstrated passion for the Food and Beverage industry and knowledge of current trends
• Innovative and creative with a strong entrepreneurial spirit and a results-driven desire to exceed customer expectations in a luxury environment
• Highly energetic, strategic, and service-focused personality is essential, with at least 3 years’ management experience in a luxury food & beverage operation
• Ability to work a rotating and flexible schedule to meet business needs, including weekends, holidays, early mornings and late nights
• Demonstrated ability to drive revenues and profit without sacrificing colleague and customer experiences
• Proven ability in menu design, offerings, effective marketing plans, and on-line reputation management
• Previous experience working in a hotel and/or unionized environment a strong asset
• Extensive knowledge of spirits, wine, and beer required
• Previous bartending experience and cocktail creation an asset
• Previous point of sale system experience required
• Computer and Microsoft Office proficiency required
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Company: Accor

Expected salary: $80000 per year

Location: Vancouver, BC

Job date: Tue, 20 Sep 2022 22:20:48 GMT

Job Source: Careerjet.ca

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