Guest Service Representative – Hotel

Job title: Guest Service Representative – Hotel

Job description: This Job has been imported from the National Job Bank. For more information please click the link to view the job on the National Job Bank.

Skills and Abilities

Specific Skills
– Take, cancel and change room reservations
– Register arriving guests and assign rooms
– Provide information on hotel facilities and services
– Process group arrivals and departures
– Process guests’ departures, calculate charges and receive payments
– Perform light housekeeping and cleaning duties
– Investigate and resolve complaints and claims
– Balance cash and complete balance sheets, cash reports and related forms
– Answer telephone and relay telephone calls and messages
– Clerical duties (i.e. faxing, filing, photocopying)
– Provide general information about points of interest in the area
– Follow emergency and safety procedures
– Provide customer service
– Assist clients/guests with special needs
– Maintain an inventory of vacancies, reservations and room assignments
Personal Suitability
– Effective interpersonal skills
– Flexibility
– Team player
– Excellent oral communication
– Excellent written communication
– Client focus
– Dependability
– Reliability
– Organized
Health benefits
– Health care plan
– Disability benefits
– Dental plan
– Vision care benefits
Other benefits
– Wellness program
Screening questions
– Are you currently legally able to work in Canada?
Student status
– Full time enrollment

Company: Delta Regina

Expected salary: $17.84 per hour

Location: Canada

Job date: Fri, 15 Jul 2022 01:56:37 GMT

Job Source: Careerjet.ca

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