Guest Services Manager

Job title: Guest Services Manager

Job description: Guest Services Manager
Inspiring and engaging. As a Guest Services Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

What is in it for you:

• A stimulating and professional work environement
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing: * Act on behalf of the Hotel Management for all guests, heartists and security issues and ensures that all challenges are responded to with a sense of urgency.

• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
• Promotes strong intercation and teamwork with all hotel departments
• Makes sure that all policies, procedures and standards are followed and acted upon at all times
• Ensures the highest quality of Heartists training and monitors performance on an ongoing basis
• Actively participates in recruitment, interviewing, training, development and reconition of good performance
• Takes ownership in the achievement of the employee engagement survey
• Promotes and enforces the hotel’s health & safety standards
• Performs all related duties and special projects as assigned

Your experience and skills include: * Minimum one year of previous front office leadership experience in a luxury property

• Prior experience working with Opera or a related system
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills
• Excellenet written and spoken english and french
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Ability to work variable shifts, including overnight
• Must be able to work well in a fast-paced environement and perform well under pressure

Your team and working environment: * Solid and experienced team environement with individuals who strive for service excellenece and provice a unique experience to our guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Company: Accor

Expected salary:

Location: Ottawa, ON

Job date: Thu, 24 Jun 2021 07:46:29 GMT