Hotel Dispatch Agent (AYS) – Seasonal – Full Time

Job title: Hotel Dispatch Agent (AYS) – Seasonal – Full Time

Job description: Description :

At Your Service (AYS) is a department that provides a high level of service to both our external guests and internal resort clients via telephone. AYS liaises with departments all over the resort to ensure that the guests needs are met, and where possible exceeded. The main purpose of this position is to ensure a smooth daily operation, while working efficiently and productively providing superior guest service.

WHAT’S IN IT FOR ME?

• Hourly Rate: $17.00
• Hours: Full Time Seasonal
• Resort perks:

• Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations!
• Pass benefits for your family and discounted lift tickets you can share with friends
• Free Rentals
• Staff priced meals and Starbucks
• Staff room rates at all hotels
• Retail savings at Burton, Columbia, North Face, Red Devil, Hillside and More

WHAT WILL I BE DOING?

• Answers calls on radio, cell phone and telephone in a courteous and professional manner;
• Record and dispatch incoming requests accurately and efficiently;
• Follows up on guest requests, questions and concerns in a prompt and attentive manner;
• Effectively communicates with other Hotel Departments when dispatching guests requests;
• Any additional administrative tasks as assigned.

WHAT DO WE NEED FROM YOU?

• Proven ability to provide excellent customer service
• Self-motivated and energetic
• Strong computer skills/knowledge (previous experience using a computerized phone or security system an asset)
• Strong multi-tasking skills
• Excellent communication and interpersonal skills
• Team oriented with a friendly, cheerful, and positive demeanor
• Proven track record of producing tangible and measurable results
• Recognizing areas of opportunity for improvement and taking self-directed action to correct
• Available to work weekends, evenings and holidays; 24 hour operation 7 days a week, varied shifts

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state- of-the-art conference space caters year-round to corporate meeting groups. Blue Mountain is owned by Alterra Mountain Company and offers the Ikon Pass, the new standard in season passes. Visit for more information.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of 15 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage, retail and service businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton and Sugarbush Resort in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone.

For more information, please visit .

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Company: Alterra Mountain

Expected salary: $17 per hour

Location: Blue Mountains, ON

Job date: Fri, 22 Apr 2022 01:33:39 GMT

Job Source: Careerjet.ca

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