Hotel Duty Manager

Job title: Hotel Duty Manager

Job description: Hotel Duty Manager

Do you love working with guests and exceeding their expectations? Would you like to turn moments into memories by assisting guests to make the most of their stay at The Castle in the Rockies? As a Concierge Agent you will have the opportunity to work with our Chef Concierge and Concierge Team consistently providing outstanding service and creating genuine and lasting memories!

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Duty meal in our newly renovated staff cafeteria
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform (LifeWorks)
• Discounts on food & beverage/fitness centre/spa/golf
• Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor

What you will be doing:

Reporting to the Hotel Manager responsibilities include but are not limited to:

• High level of accountability and experience driving a culture of performance and high engagement
• Ability to model, inspire, train and develop our Colleagues & Leaders to deliver on our mission of turning Moments into Memories for our Guests
• Assist in the development of an engaged, enthusiastic and guest driven team through recognition, training, personal and professional development
• Demonstrate a commitment to provide warm, anticipatory service to exceed the needs and expectations of our guests through attention to detail and recognition
• Responsible for management and operational assistance during the evening in the absence of the Division Head and department Managers
• This position will also cover weekends and will lead the hotel in all operational aspects
• Effectively handle all Guest Concern/Complaints with follow-up and resolution in a professional and timely manner
• Write clear and concise daily reports on all key guest and colleague issues that occur during shift
• Liaise with the Hotel Manager and key division heads directly on the above reports
• Regularly conduct LQA(Leading Quality Assurance) audits on all aspects of the operation
• Be fully versed with statutory, fire, legal, health and safety procedures and take control in the event of an emergency
• Ensure Crisis management and Business Continuity plans are in place for the departments and positions in said area
• Responsible for safety and security of all guests and colleagues in all emergencies.
• Work closely with all operational departments in the hotel, assisting during peak volumes as required including Food and Beverage, Housekeeping, Guest Services and Front Office/Concierge operations
• Attend pre-shift/banquet event briefing meetings with key leaders on duty
• Documents any maintenance concerns in all public areas, heart of house and guest room areas
• Champion our guest loyalty program, Accor Live Limitless, throughout the hotel and ensure effective communication of all updates/changes to all colleagues
• Consistent development, monitoring and follow up of Guest Service procedures and standards in all areas of the hotel
• Maintain communication with the team through up to date and accurate information relative to service initiatives, packages and promotions
• Deploy resources throughout the building depending on demand and urgency
• Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings

Your experience and skills include:

• Minimum of 5 years’ experience in a Luxury Brand hotel
• Experience in leading change and organizational development
• Proven ability to effectively lead, motivate and develop a team
• Strong guest service orientation and training skills background
• Highly motivated, organized, and results oriented individual who thrives under pressure
• Excellent organizational, written/verbal communication and interpersonal skills
• Professional in presentation and demeanor
• Comprehensive knowledge of Front Office operations, policies and procedures
• Operational knowledge of Micros Fidelio Opera, Excel and Word

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit

Company: Accor

Expected salary:

Location: Banff, AB

Job date: Mon, 21 Mar 2022 04:00:22 GMT

Job Source: Careerjet.ca

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