Hotel – Front Desk Manager (Maternity Leave Position)

September 1, 2022 Hospitality and Tourism

Job Overview

Job title: Hotel – Front Desk Manager (Maternity Leave Position)

Job description: If you love working with and meeting new people, variety, thinking on your feet and getting the job done and you love the great Canadian outdoors, then we have the job and place for you.

SilverStar resort offers a magical experience for guests and staff alike. The charming mid-mountain village with friendly locals provides a small-town, community feel, but with a mountain big enough that you’ll never run out of things to do. Working at SilverStar is about more than just a job, we’re here to help you experience our amazing mountain lifestyle, culture, activities and more. The list of benefits you will receive is long, and just a selection of these are noted down below.

The Front Desk Manager will be responsible for the supervision and control of all Front Desk Agents ensuring the hotels are operating efficiently and effectively. The Front Desk Manager will provide training to front desk agents as well as assist in providing many guest services and ensure all guests request are attended to and managed efficiently.
The manager will assist the Accommodations Manager with property management correspondence and invoicing. The manager must present a positive image at all times and be able to address problems or special requests. The Front Desk Manager will have an “On Call” roll after close of regular front desk hours and be available for any overnight emergencies on a scheduled basis.

REPORT CHAIN: Accommodations Manager

Tentative start date Nov. 1, Maternity Leave Position.

As a SilverStar employee you get to enjoy a variety of benefits

In addition to working in an AMAZING environment, as a SilverStar staff member you also get access to a BUNCH of cool things like a season pass, free tickets, discounts, and more!

Primary Duties & Responsibilities:

EMPLOYEE EXPERIENCE

Manage training, motivation, wage and salary administration, and performance appraisals for front desk staff.
Create and develop policies and procedures to ensure efficient and working environment.
Evaluate safe work practices in job performance reviews.
Monitor occupancy and revenue statistics to highlight opportunities.
Work with Housekeeping Manager to develop building management processes to meet customer requirements.
Perform regular property inspections of customer suites, common areas, building exteriors, and landscape.
Ensure effective management of loss prevention and risk management.
Stay current with new technologies, systems and procedures related to property management/accommodations.
Use resources to their full capacity utilizing cost-effective methods.
Create opportunities for cost-reductions through innovation and research.
Stay current with work required skills as well as management, financial services, and customer service trends.
Assist other departments as needed for the overall success of the operation.

STAKEHOLDER

Create strategies for collecting owner account receivables.
Provide general status reports for all properties as scheduled.
Assist in creating reports to monitor business volume that contribute in creating revenue management plans.
Be an active participant to meetings and offer recommendations /ideas on design, projects and processes.

COMMUNITY/PROCESS

Manage the communication process necessary to meet the Rental Management Agreement and Building Management Agreement.
Work with our Sales Teams and Central Reservations to get updates on wholesale and group arrivals.
Work with Housekeeping Manager to plan and manage replacement of major capital expense items.
Work with Housekeeping Manager to coordinate repair needs with Building Services
Work with Housekeeping Manager to request for quotations, make contracts, supervise work and approve invoices for all services required to maintain theproperties as directed by the Accommodations Manager.
Build sustainable relationships with clients, co-workers and vendors.

GUEST EXPERIENCE

Demonstrate and promote client driven attitude with all customer, owner and public communications.
Answer questions about hotel policies and services. Resolve customer complaints.
Actively seek opportunities to increase guest experience.

Requirements:

EDUCATION & EXPERIENCE

A degree in business administration or related field.
Vocational building management related training preferred.
Minimum of 2 year of experience in hotel management is required.
Valid driver’s license and good driving record required.

SKILLS REQUIRED:

Ability to understand and carry out industry specific written and oral direction.
Effective communication skills with individuals at all levels of the organization.
Effective written and verbal communication skills as well as presentation skills.
A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people

management skills.

Strong negotiation skills and understanding of vendor relations including quotation and ordering

process.

Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse

working environment.

Sound leadership, staff management, and teambuilding skills.
Provide leadership and support for supervisors to enable them to properly manage their employees

in order to drive results and achieve top performance.

Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail

required.

Able to build and maintain lasting relationships with corporate departments, key business

partners, and customers.

Ability to follow through and complete overlapping projects.
High degree of resourcefulness, flexibility, and adaptability.
Strong customer service and troubleshooting skills.
Ability to interpret and implement company policies and procedures.
Professional appearance and manners.

WORKING CONDITIONS:

Travel may be required.
Ability to attend and conduct presentations.
Overtime as required.
Shift work as required.
Lifting or moving up to 25lbs may be required

How to Apply for a job:

To apply for this career opportunity, please .

By submitting an application you are attesting that the information given is accurate.

Due to the volume of applications we will only be contacting applicants that we feel are most compatible for this position.

Do you want to work at SilverStar?

Check out our openings to see if there is something right for you.

Please make sure that you read our ” ” before applying for a position.

Ready to Apply?

Phone Numbers:

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Company: Silver Star Ski Resort

Expected salary:

Location: Canada

Job date: Thu, 01 Sep 2022 04:50:05 GMT

Job Source: Careerjet.ca