Hotel Frontdesk Agent PT

Job title: Hotel Frontdesk Agent PT

Job description: Cassandra Hotel is the site of a unique beautification project in the Collingwood Neighbourhood of Vancouver featuring friendly customer service and comfortable rooms of multiple types. It is currently looking for front desk agents to expand its team.

The Collingwood Neighbourhood is currently being gentrified, attracting many travelers to its unique culinary and shopping choices. A large number of travelers are visiting the area every year. To serve the evolving needs of local and international guests, the hotel uses technologies and recruits talents aligned with the goal of constantly improving guest experiences.

It is an inclusive and culturally diverse workplace where many exciting projects such as rebranding, renovations and hotel technologies are implemented. Job Requirements/Qualifications:

Languages

• English

Education

• Bachelor’s degree or equivalent experience preferred

Experience

• 1 years hotel experience preferred

Security and Safety

• Criminal record check

Work Conditions and Physical Capabilities

• Standing for extended periods,
• Work under pressure,
• Fast-paced environment,
• Attention to detail

Work Location Information

• Metro Vancouver

Personal Suitability

• Judgement,
• Excellent written communication,
• Organized,
• Effective interpersonal skills,
• Client focus,
• Excellent oral communication,
• Team player,
• Flexibility,
• Reliability,
• Dependability

Business Equipment and Computer Applications

• Multi-line switchboard,
• Word processing software,
• Central reservation system (CRS),
• Spreadsheet, Internet

Specific Skills

• Register arriving guests and assign rooms,
• Process group arrivals and departures,
• Take, cancel and change room reservations,
• Provide information on hotel facilities and services,
• Provide general information about points of interest in the area,
• Investigate and resolve complaints and claims,
• Process guests’ departures, calculate charges and receive payments,
• Balance cash and complete balance sheets, cash reports and related forms,
• Maintain an inventory of vacancies, reservations and room assignments,
• Follow emergency and safety procedures,
• Clerical duties (i.e. faxing, filing, photocopying),
• Answer telephone and relay telephone calls and messages,
• Provide customer service,
• Perform light housekeeping and cleaning duties,
• Handle wake-up calls,
• Assist clients/guests with special needs,
• Conduct online marketing,
• E-commerce and website promotions

Work Setting

• Hospitality industry,
• Hotel, motel, resort

• Salary/Wage: 15-17

Job Application Process:

To complete your application, please send in your resume with cover letter and fill out the online form here:

https://podio.com/webforms/21363488/1482619

Company: Cassandra Hotel

Expected salary:

Location: Vancouver, BC

Job date: Wed, 22 Sep 2021 07:01:25 GMT

Job Source: Careerjet.ca

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