Hotel General Manager – Hotel

Job title: Hotel General Manager – Hotel

Job description: Description

• Critically manage all property expenses and look for efficiencies
• Ensure labour levels are on budget and appropriate to meet guest needs; anticipate seasonal changes in business volume and proactively make adjustments
• Drive Special Events and Corporate Business opportunities
• Build promotions and revenue generating programs to generate business and meet budget
• Ensure reservation desk and host station are maximizing yield of F+B tables
• Review pricing on all menus and make required changes
• Ensure F+B leadership focus staff on identifying additional revenue opportunities with patrons (selling up)
• Ensure online content is accurate, relevant and up-to-date (on brand website and on OTA’s)
• Research competitors online
• Ensure Hotel Manager identifies value-add guest service and concierge service offerings
• Forecast regularly in order to predict demand and set strategies
• Review rate strategy with Hotel Manager including yield management and stay restrictions
• Ensure Hotel Manager identifies all opportunities to boost Hotel occupancy in need periods, including packages and promotions
• Work with Hotel Manager to ensure success in meeting ADR and occupancy targets
• Review monthly KPI and Secret Shopper audits to identify opportunities for improvement
• Empower and train staff to resolve guest issues effectively
• Ensure staff are trained to cross sell all property offerings
• Oversee service excellence SOP to maintain one unified voice for expectations throughout the property
• Oversee reviews through all channels, ensure consistency of voice and identify any trends to identify opportunities for improvement and take action
• Share guest feedback with staff
• Conduct weekly property walkthroughs with Facilities Manager and Hotel Manager to identify maintenance and property cleanliness priorities
• Review Preventive Maintenance Program monthly
• Work with corporate HR on initiatives directed to reducing turnover and creating brand ambassadors within our staff
• Share brand history, identity and initiatives with staff
• Establish a culture of continuous improvement and service excellence at all levels

Corporate Culture

They are more than a place to eat and sleep: they are a Hotbed for Culture.

Perks & Benefits

Dental

Extended Health

Position Type

Permanent

Company: JRoss Recruiters

Expected salary:

Location: Toronto, ON

Job date: Fri, 29 Apr 2022 04:27:11 GMT

Job Source: Careerjet.ca

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