Housekeeping Operations Manager (June-October)

Job title: Housekeeping Operations Manager (June-October)

Job description: Housekeeping Manager (June-October)

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. As the Housekeeping Operations Manager, your care and attention to detail while managing the day to day operations in our Housekeeping and Laundry departments will ensure exceptional standards and support our performance pillars – you will take pride in the role you play facilitating a memorable guest stay.

Summary of Responsibilities:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Follow departmental policies, procedures and service standards
• Oversee daily operations of the Housekeeping and Laundry departments as assigned
• Ensure the highest standards of cleanliness in accordance with the Hotel standards, policies and procedures
• Maintain the adherence to Fairmont brand standards
• Assist in effectively managing employee relations within the department
• Handle guest complaints and follow through on action required
• General office administration which includes payroll, scheduling, ordering supplies and inventory control
• Assist in the organization and actively participates in the monthly department communication meetings
• Ensure all employees are trained to work safely
• Progressive evaluation of staff performance in collaboration with their direct supervisors
• Maintain and creating initiatives in support of our Brand constituents.
• Monitor health and safety regulations and W.H.I.M.S. training
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications:

• Previous Supervisory experience required
• 3 years of Housekeeping experience, preferably in a 4 or 5 star property
• Strong organization and communication skills necessary
• Laundry experience an asset

• Valid Alberta driver’s license required
• Computer literacy in Property Manager, Excel, Word
• Post Secondary Degree or Diploma in Hotel Management an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (includes but not limited to):

• Sitting: 2-3hr/day
• Walking: 5-6hr/day
• Standing: 1-2 hr/day
• Bending/Reaching: 1-2 hr/day
• Pushing/pulling: 1 hr/day
• Physical Effort: could be lifting up to 50 lbs
• Visual Effort: high
• Environmental Stress: busy atmosphere; indoors and outdoors work required in seasonal elements; high noise level; work with hazardous machinery

Company: Accor

Expected salary:

Location: Jasper, AB

Job date: Wed, 02 Jun 2021 01:40:09 GMT