Information Technology Admin

Job title: Information Technology Admin

Job description: Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Information Technology Admin to join our team specializing in IT Services for our Business Service Segment in Calgary or Edmonton, AB working mainly from your remote home office and going to the office approximately twice a week.

In this role, you will make an impact in the following ways:

• With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users. Must work collaboratively with others.
• Provide preventative maintenance on IT systems and networks including but not limited to monitoring system performance and accuracy, performs root cause analysis to identify issues. Diagnose and problem solve issues with IT hardware or software components with direction.
• Monitor and executes help desk tickets providing thorough documentation of resolution, diagnose and evaluate hardware failures on business provided computing equipment.
• Provide support for VOIP phone system as well as complete hardware, software, reassigns, and surrender requests. Provide support for Apple and Android devices.
• Performs initial troubleshooting of assigned issues per department standards and escalates if unable to resolve.
• Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.
• Assists with additional IT responsibilities as assigned.

Qualifications

• Information Technology certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Minimal experience supporting helpdesk is required.
• Location flexible between Calgary and Edmonton, AB

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will go through pre-employment background check process consists of a Criminal Background Check which includes a criminal background check as well as an education and work experience check. Specific Tickets / Licenses are checked as required, and Drivers Abstracts are required for any position where driving is part of the job.

Company: Cummins

Expected salary:

Location: Calgary, AB

Job date: Sat, 05 Jun 2021 04:39:33 GMT