Information Technology Specialist

Job title: Information Technology Specialist

Job description: Overview

The role of Engineering Computing is to acquire, manage and maintain all general computing resources for the Faculty of Engineering, the largest Engineering school in Canada. Engineering Computing is responsible for the planning, development, and implementation of computing systems and network strategies for the Faculty.

Computing activities within Engineering can be broken down into at least four distinct areas including:

• Administrative computing (the administrative computing environment)
• Student computing (the student computing environment)
• Network computing including connections outside Engineering and research computing

Engineering Computing maintains the network infrastructure in the Faculty of Engineering as well as several University systems in support of (2021 data):

• About 350 faculty, 250 staff, 8,000+ undergraduate and 3,000 graduate students
• 90 servers (unix and windows servers)
• The Chorus network connecting 4,500 devices
• Many databases and applications specific to the administration of the Faculty of Engineering

Reporting to Director of Engineering Computing or his designate, Information Technology (IT) Specialists are responsible for supporting and maintaining computer systems, Engineering’s network infrastructure and the provision of highest quality computing services, as well as support and training for academic and administrative units in Engineering. These responsibilities include the administrative, student, network and research computing environments and the supporting infrastructure. IT Specialists must work closely with local IT staff in administrative or academic units to achieve EC’s goal of providing the Faculty of Engineering with effective and efficient information systems and technology, including support for the ongoing transformation of business processes and systems. The IT Specialists comply with and promote the University’s policies related to information systems and technology.

A team-based approached is used and each incumbent is expected to take a role in projects, where their skills are most appropriate. The incumbent is expected to work closely and co-operatively with technical and administrative staff across Engineering towards achieving its goals. The incumbent also works with appropriate System Administrators in Engineering units as well as staff in IST and may be called upon to serve on university wide committees.

IT Specialists are generalists. They consult on both hardware and software issues. Although programming may not be the focus of their work, they are expected to understand enough about programming to provide support. Maintenance of some activities e.g. user account maintenance, web page design, security, maintenance etc. requires programming skills such as php and perl.

It is also acknowledged that Engineering Computing staff must be conversant in computing related technologies such as tablets, telecommunications equipment, and other devices used for research and increasingly for administrative purposes. IT Specialists are required to keep pace with latest developments and technologies in all areas, but especially with respect to their major role eg. hardware, software, networks, applications support, databases.

Responsibilities

All IT Specialists are expected to

• provide generalized computer consulting to all constituents in Engineering (faculty, staff and students)
• provide desktop support and maintenance to all university-owned computers in Engineering, including software installations, updates, security patches, etc.
• advise on the purchasing of computer hardware and software
• keep pace with developments in technology and advise on their applicability to broad Engineering computing environment
• Act as a liaison for a Department/School as assigned by Director of Engineering Computing

Specific Accountabilities as assigned by Director of Engineering Computing – In addition to the General Accountabilities, each IT Specialist is expected to assume one or more of the major roles outlined below. These roles are fluid and are expected to change throughout the IT Specialist’s career. As well, the IT Specialist is expected to have a working knowledge of all the roles and be able to provide backup support in the event of illness, vacation, etc.

• System Administration of the Student Computing Environment

• This includes system administration of the Windows servers, installing and packaging software, overseeing a portion of the Active Directory that pertains to students, maintenance of the workstations, maintenance of all networked printers and printer accounting and other duties as they pertain to the student computing environment
• System Administration of the Faculty/Staff Computing Environment

• This includes system administration of the Windows servers, installing and packaging software, overseeing that portion of the Active Directory that pertains to faculty and staff, workstation maintenance, and other duties with respect to the faculty/staff computing environmentSystem Administration of the Faculty Unix and Windows Servers
• This includes system administration, installing software, maintaining userid’s and passwords, web server and email maintenance, and security measures
• Network Administration

• This includes configuring and securing the switches and hubs that comprise the subnets, administering IP address assignments, installing cabling and setting up wireless access points, maintaining network authentication devices
• Web Support

• This includes web server installation, maintenance and security, consulting with respect to form and function, providing training and support to the team of web maintainers
• E-mail Support

• This includes e-mail server installation, maintenance and security, consulting with respect to form and function, providing training and support
• Database Support

• This includes all SQL databases designed and maintained to meet the needs of the Faculty
• Classroom Technologies

• This includes multimedia audio/visual systems used to advance education in the classroom

Other Duties

• As assigned by Director of Engineering Computing

Qualifications

• Degree in computer science, mathematics, engineering or related discipline together with relevant experience or a combination of education and/or experience deemed to be equivalent
• Proven experience in a fast-paced academic setting is preferred. Recognized certification would be considered an asset
• Specific knowledge appropriate for each job classification
• Interdisciplinary of knowledge and skills is ideal because much of the work involves a combination of hardware, software, databases, etc.
• Teamwork is essential, individuals work as a group to solve problems
• Leadership skills, a candidate will perform as a subject matter expert for one or more areas and help lead decisions for the group in those areas

Vaccination Requirement Statement

All employees and students of the University of Waterloo are required to provide proof of being fully vaccinated or have an approved accommodation, in order to come to campus. You can or apply for an accommodation on our . For more information, please refer to the University of Waterloo website: .

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.

Company: University of Waterloo

Expected salary: $63106 – 111323 per year

Location: Waterloo, ON

Job date: Fri, 26 Nov 2021 04:51:49 GMT

Job Source: Careerjet.ca

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