Information Technology Specialist

Job title: Information Technology Specialist

Job description: Overview

The Information Technology Specialist (IT Specialist) is responsible for the provisioning and support of all information technology and related computing systems in the Faculty of Mathematics. These responsibilities include management of computing environments and supporting infrastructure, enabling and improving outcomes for administrative, teaching, and research computing in the Faculty.

Responsibilities

Client Service: Provide excellent client service to the Faculty and associated individuals and groups in their use of computing and related technology

• Work with clients to understand and resolve their computing and related technology issues
• Provide guidance and technical advice to clients
• Document client requests
• Provide timely responses to initial requests for information or assistance as per policy prioritizing response among multiple requests
• Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability
• Keep clients informed of the progress toward resolution of their issues
• Develop the skills (appropriate to the incumbent’s USG level) to resolve client issues directly
• Communicate with clients and peers (within the Faculty and elsewhere) effectively, clearly, andwith empathy
• Provide documentation for both technical and non-technical audiences
• Record work activity for both internal and client use

Systems and Applications Management: Support, manage, and improve the Faculty’s computinginfrastructure and related processes

• Specify, purchase/acquire, and test computer hardware and software
• Manage the hardware lifecycle, from provisioning and deployment through decommissioning
• Specify, test, and deploy systems and application software on a variety of platforms, including servers, desktop, and laboratory systems
• Manage large and complex computing environments
• Manage and maintain critical network services in support of the Faculty’s operations
• Document systems, processes, and procedures
• Diagnose and resolve system and application problems, monitor system and application performance

Services Development: Design and development of new technical services and procedures in support of the Faculty’s mission

• Identify, propose, and acquire or develop applications and technological solutions to support the Faculty’s academic and research missions, and administrative services
• Manage technical projects using best practices to achieve successful outcomes
• Recommend enhancements and improvements to systems and processes; provide guidance on technological evolution

Qualifications

• A university degree in a computing discipline together with relevant experience, or an equivalent combination of education and experience
• The IT Specialist is expected to develop competencies to at least the USG 11 level over the course of his or her career. Strong client service skills and demonstrated ability to work as part of a team
• Ability to learn quickly and adapt to change. Ability to apply abstract thinking to solve complex problems. Able to work with minimal supervision. Good organizational, time management, and communication skills
• The IT Specialist is expected to develop system administration skills for at least one of Windows, Mac OS, or Unix based systems, or equivalent skills in software development or systems support, with demonstrated potential to gain expertise in other areas. Familiar with software, systems, and component level hardware aspects of supporting changing environments. Demonstrated front-line support skills
• Must be able to use verbal and written communication effectively with audiences of a wide range of levels of technical knowledge and understanding
• Capable of dealing with people experiencing high levels of stress
• Hours of work are similar to standard office hours, with some flexibility in scheduling and the occasional requirement

for work to be done outside of office hours due to special events, emergency situations, or to minimize disruption to clients

Vaccination Requirement Statement

All employees and students of the University of Waterloo are required to provide proof of being fully vaccinated or have an approved accommodation, in order to come to campus. You can or apply for an accommodation on our . For more information, please refer to the University of Waterloo website: .

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.

Company: University of Waterloo

Expected salary: $63106 – 111323 per year

Location: Waterloo, ON

Job date: Fri, 28 Jan 2022 08:49:51 GMT

Job Source: Careerjet.ca

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