Instructional Designer – Information Management & Technology

Job title: Instructional Designer – Information Management & Technology

Job description: Job Number:

J0621-0584

Department:

Information Management & Technology

Job Type:

Temporary Full Time

Number of Positions:

1

Duration:

January 20, 2023

Employee Group:

Non-Union Professional

Hours of Work:

37.5

Women’s College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you’re ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women’s College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice.

With the mobilization of our Strategic Plan, WCH has entered an exciting phase of its history – strengthening its bond with partners and introducing a new and inspiring vision: Healthcare revolutionized for a healthier and more equitable world.

Job Description

An exciting Temporary Full-Time opportunity as an Instructional Designer exists in the Information Management/Information Technology reporting to the Manager, Clinical Applications.

Reporting to the Clinical Applications Manager IM/IT, the Instructional Designer works closely with application coordinators and end users to develop training programs for their assigned application(s). This role will develop a thorough understanding of their assigned Epic application(s) and related training materials through Epic certification, and will develop a detailed understand related organizational workflows. The Instructional Designer will coordinate and implement the training program for end users, and build, test and maintain a training environment. This role is responsible for maintaining training materials and plays an active role in maintaining training related policy and procedure documentation.

Summary of Duties, but not limited to:

Project Coordination and Reporting
– Work closely with the stakeholders (i.e. department managers/directors, project leads, customers/end users) to ensure project plans reflect the department needs, including but not limited to outlining detailed activities, resources, constraints and training.
– Maintain all related project documentation such as status reports and risk logs.
– Develop quality objectives which can be used to measure expected outcomes
– Responsible for identifying any project /resource risks throughout the project and escalating them on a timely basis to both the Manager of Clinical Applications and the Project Sponsors.
– Lead and provide direction in the documenting of outcomes from workflow validation sessions
– Develop and implement change control procedures to manage project scopes
– Ensure that all projects are on-time, providing status updates to the stakeholders on a regular basis
– Provide details to inform the project scope and requirements including but not limited to providing a business case, detailed targets, and identified solutions

Training
– Designs training programs, including classroom lectures, online courses, and self-study sessions, directed at employees, or those who use the organization’s computer applications
– Conducts assessment and analysis to identify new development needs and recommends training methods accordingly
– Develops and updates course content and coordinates learning curriculum
– Deliver training, or “train-the-trainer” as required
– Create and provide on-line user manuals
– Define evaluation methodology and tools to be used post training sessions for the purposes of identifying opportunities for improvement of the training
– Facilitate and obtain user sign-off from appropriate committees for training plans, methodology and content
– Provide full support on quality assurance, including training plans, training documentation and one on one client support.

User Support
– Provides user support to address critical production problems by providing additional training as required
– Act as liaison between user departments, application coordinators and IM/IT team
– Maintain ongoing contact with software suppliers regarding user feedback, problem/issue identification and resolution
– Review system and software upgrades to provide training and user support for users, trainers and unit support staff post-implementation

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care.

The responsibilities described above are representative and are not to be construed as all-inclusive.

Qualifications

• University Degree in Health Informatics, IM/IT, Health Information or training in a related discipline of health studies or equivalent education/experience
• PMP certification preferred
• Minimum 5 years of related experience in providing training / teaching working directly with stakeholders/ end users
• Must have excellent written and oral communication skills, and exceptional interpersonal skills
• Must have excellent time management and organizational skills
• Must be proficient in the use of Microsoft Office, Visio and Project
• Strong problem solving and resolution skills.
• Strong organizational skills and the ability to oversee several projects with competing priorities.
• Superior problem identification, analysis and resolution skills
• Excellent customer service and engagement skills
• Strong understanding of clinical work flow requirements
• Strong team player and work well independently
• Good work and attendance record required

Closing Statement

Women’s College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.

Company: Women’s College Hospital

Expected salary:

Location: Ontario

Job date: Thu, 10 Jun 2021 23:59:06 GMT