IT Infrastructure Analyst – Contract
Job Overview
Job title: IT Infrastructure Analyst – Contract
Job description: Contract Position – 2 Years
No Relocation Assistance Offered
# 148300 – Toronto, Ontario, Canada
Information Technology (IT) Infrastructure Analyst – Contract
Job description
This is a full-time contract for an IT Infrastructure Analyst position, reporting to the IT Coordinator responsible for Canada. The successful candidate will be responsible for providing second level support to all users in Colgate and Hills locations in Canada for local applications and platforms, troubleshooting IT problems, advising on the appropriate actions, and assisting with implementing and maintaining the appropriate IT infrastructure to ensure continued and reliable operation of systems.
Main Job Tasks and Responsibilities
Provide 2nd level IT support and services to end users in scope (headquarters office, warehouse and remote), ensuring all work is performed in accordance with our internal ticketing system
Support all IT infrastructure including desktops, laptops (Windows and MacOS), mobile devices, LAN connectivity, Cisco Voip telephones,AV equipment, network printers, and identified applications.
Diagnose and resolve technical hardware and software issues, and escalate situations requiring urgent attention.
Assist end users with security related incidents, performing virus scans and addressing and/or escalating to the Global Security team accordingly.
Support the IT onboarding process of new employees, including providing access and familiarization to all relevant technology required to successfully perform their duties.
Assist in the management of the company’s leased assets (computers, servers, network equipment, etc.), keeping track in the appropriate systems and supporting the replacement/installation when appropriate.
Be involved in the monitoring of the server room for 24/7 systems operation and proper environmentals, being available for out-of-hours emergency maintenance and support when necessary.
Support business continuity for all the IT infrastructure (servers, network, etc.) at sites in scope. Escalate to their management, and interact with central IT teams when required.
Adhere to all corporate best practices and ensure compliance with IT standards via completion of infrastructure checklist.
Support IT management with preparation for audits (corporate and external) providing all necessary documentation and answering all related questions.
Education and Experience
Associate’s Degree, Technical Certification or Equivalent Experience required
Bachelor’s degree in Computer Science, Information Technology, Mathematics or Engineering preferred
A proven track record of performance with at least two (2) years of IT Infrastructure related work/experience in similar size organization required
In depth understanding of PCs (Windows and MAC OS), networks, Audio Visual conference technology and mobile devices required
Demonstrated ability to quickly learn new technology and functionality in a fast paced environment, adapt and work effectively with a variety of situations, individuals and cultures.
Technical Expertise
Competent to expert skill level in implementing and supporting the following technologies
LAN (including CISCO wireless and printing),
End user devices (PC’s, Smart Phones, Tablets),
Windows 10 / Mac OS / Server 2016 / Windows Active Directory
Google G-Suite Workplace
Audio Visual / Video conferencing solutions.
Key Competencies
Strong oral and written communication skills
Customer service orientation
Self directed continuous learner
Problem analysis and problem-solving
Adaptability
Planning and organizing
Attention to detail
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Are you interested in working for Colgate-Palmolive? You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process. Become part of our team. We look forward to your application.
Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, elmex, Tom’s of Maine, Sorriso, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sanex, Elta MD, PCA Skin, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet and Hill’s Prescription Diet.
For more information about Colgate’s global business, visit the Company’s web site at . To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit . To learn more about Hill’s and the Hill’s Food, Shelter & Love program please visit . To learn more about Tom’s of Maine please visit .
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject “Accommodation Request” should you require accommodation.
Company: Colgate-Palmolive
Expected salary:
Location: Toronto, ON
Job date: Sat, 12 Nov 2022 06:50:06 GMT
Job Source: Careerjet.ca