Manager of Corporate Information Technology

Job title: Manager of Corporate Information Technology

Job description: Are you looking for an opportunity to apply your skills and talent to spark both innovation and positive social change? Symend is a rapidly growing fintech company that combines behavioral science with advanced AI, data, and analytics capabilities to enable companies to engage at-risk customers more effectively and humanely. By creating better ways to approach individuals with empathy and dignity at the time when they need it most, Symend’s employees are helping to transform the science of customer engagement and improve lives in North America and around the world.

As the Manager of Corporate Technology, you will oversee all Information Technology functions in Symend and its locations. You will also manage technology operations and the implementation of new IT systems and policies, as well as oversee vendors and service requests as well as support with compliance initiatives partnering with the CISO, Director of Compliance and Legal team.

What You’ll Be Doing:

• Oversee all technological operations and evaluate them according to established goals
• Manage facilities in multiple locations in North America
• Review and update IT policies and systems to support the implementation of strategies set by Symend’s management
• Analyze the business requirements of all departments to determine their technological needs
• Purchase efficient and cost-effective technological equipment and software, tracking and maintenance of hardware and software inventory
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Identify the need for upgrades, configurations or new systems and report to the management
• Own the relationship with ServiceDesk vendors to ensure efficient and positive service and ticket resolution
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and systems administration
• Collaborate with business leaders, CTO and CISO to drive solutions that enable Symend to achieve it’s medium to long-term strategy as well as implementing systems and processes to support with security and compliance needs
• Understand and control yearly IT budget and report on expenditure

What You’ll Need:

Education:

• A Degree or Diploma in Computer Science, Information Technology or relevant field; MSc/MA will be a plus

Experience:

• 5+ years’ experience in IT management
• Experience with or knowledge of programming languages and operating systems (MS Exchange, Active Directory, Mac and Windows-based systems), current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
• Expertise in analysis, implementation, configuring, testing and evaluating IT systems and solutions

Key Competencies and Skills:

• Sound understanding of computer systems (hardware/software), networks etc.
• Ability to communicate effectively with both technical and non-technical audiences
• Strong problem-solving skills; the ability to analyze problems and develop actionable and appropriate tactical plans quickly
• Experience in controlling information technology budget
• Excellent organizational and leadership skills
• Proven track record of success working with cross functional internal and external teams
• Experience with remote workers would be advantageous

Don’t meet every single requirement? At Symend we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Symend?

We could tell you all about our competitive compensation, flexible work environment, social Fridays, and awesome team events, but working at Symend is so much more than that!

Working at Symend means being part of a driven and collaborative team that values trust, accountability and continuous learning. We work hard, but always make time for fun!

You get the chance to do work that matters on a product that truly changes lives!

About Symend
At Symend, we believe that all customers should be treated with empathy and dignity. That’s why we leverage our deep understanding of consumer behavior to create personalized interactions that better engage and empower customers at all points of the customer journey. Our digital engagement platform uses behavioral science, data science and advanced analytics to help our clients build stronger relationships with their customers. Symend: The science of engagement.™

Symend’s relationship-based approach keeps enterprises attuned to the changing needs of their customers and empowers them to take action. This increases customer satisfaction, lowers operating costs, and helps resolve past due bills before reaching collections.

Founded in 2016, Symend’s platform is purpose built to serve complex global enterprises in telecommunications, financial services, utilities and media. Symend is headquartered in Calgary and privately held, with global operations across Canada, the United States and Latin America.

Symend: The science of engagement.™

Symend’s Privacy Policy

By submitting your application, you agree that we may use your personal information in accordance with our

All positions require background screening. This will include criminal and education checks to comply with regulations.

Company: Symend

Expected salary:

Location: Calgary, AB

Job date: Thu, 15 Sep 2022 23:38:28 GMT

Job Source: Careerjet.ca

Click Here to Apply