Manager of LP Technology and Analytics

Job title: Manager of LP Technology and Analytics

Job description: Rohan discovered GROWTH working at TJX

What Rohan loves most about our business, is that it’s always evolving—and so is he. Whether it’s moving up in the organization, expanding a team or seeing TJX emerge into new business territories, we’re never short on growth opportunities here!

What you’ll discover

Eligible Associates can look forward to:

• One-of-a-kind, inclusive culture
• Benefits that take effect your first day
• Dedicated training and on-the-job resources to enhance your development
• Three weeks’ vacation with option to buy an additional week through our Vacation Trade Program
• Tuition reimbursement to support your career progression
• Merchandise discount for yourself and eligible family members at all TJX Canada stores
• Associate and Family Assistance Program to support healthy living

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

Technology and Analytics Portfolio

Develops long term strategy for LP technology and business intelligence portfolios; leads overall development, delivery and monitoring operational and technology initiatives including overseeing project plans, identifying actionable deliverables and resources to meet business objectives * Responsible for driving LP technology strategy with cross functional teams; arranges resources to allocate on projects in close partnership with LP leadership; partners with LP Managers to engage in and supporting LP improvement initiatives

• Accountable for coordinating funding, budgeting, financial analysis, expense control monitoring, contract administration and system development
• Assesses, monitors long-term sustainable use of systems after implementation, (e.g. knowledge base, documentation and foundational data maintenance); develops and recommends improvements as needed

• Review and evaluates department standards, policies and procedures; recommends updates/re-design of processes to improve efficiencies and effectiveness of programs
• Directs teams to ensure automations and analytics solutions are delivered and maintained to meet business needs; acting as a path for escalation of issues
• Key contact and subject matter expert for TJX Canada LP to inform global LP activities, processes and related metrics
• Accountable for providing the LP leadership team with technology project updates; identifies and assesses risks and recommendations to address risks
• Collaborates with TJX Canada departments and Senior Leadership where there is impact to operational efficiencies, providing subject matter expertise to projects and discussions

Collaboration/Relationships:

• Collaborates with business partners (IT, L&D, Field, etc.) to identify and create programs to meet the specific needs; facilitates and leads cross-departmental/regional teams in collaboration to successfully design and implement medium and large scale project initiatives
• Partner with GCI team to plan and coordinate process improvements across LP
• Advocates for TJX Canada projects for global prioritization and consults on changes to IT roadmaps; collaborates with IT PM, IT SMEs, GCI, Management, and influences local and global LP leadership teams to plan and for various program level activities
• Collaborates with cross-functional peers to inform on strategy, negotiate resources, and align strategies to support mutual objectives
• Participates on cross-departmental team to ensure LP needs are considered on company-wide projects; works cross-functionally with LP management teams (National Investigations, LP Shared Services etc.)
• Collaborates with internal partners and stakeholders (TJX Canada, Global) and external partners to establish ways of working/ best practices and champion locally

Leadership

• Leads a team responsible for liaising with multiple technical teams in IT, LP global partners and leaders in LP and functional leaders across Canada in the successful delivery of sustainable systems changes through project leadership, change management, and process innovation
• Accountable for setting department talent strategy, spanning 12 to 15 months to ensure pipeline of functional capability, with diversified talent pool to fill key positions that support current and future needs of department; participate on talent development discussions and talent review calibrations, sets and tracks department and team objectives
• Mentors leaders of others and self-leaders on relationship management and business acumen and provides technical leadership to answer key questions and discuss best practices
• Develops and coaches team, by providing consistent feedback and timely performance management; ensures Associates have development plans that supports their growth and development plan
• Responsible for supporting and driving change management efforts in line with the vision and objectives of LP, focused on the impacts of technology and related centralization & globalization of LP
• Leads and champions change management related to LP systems changes, ensuring the appropriate engagement of Organizational Development, Training and Change Management teams
• Provides senior-level counsel to leaders and acts as the subject matter expert in LP improvements methodology and practices
• Provides leadership and participates on annual and special projects / committees as needed

What you’ll need

To begin your career with us, you’ll have:

• Minimum high school education, post-secondary education in related field preferred
• Five (5) to (7) seven years progressive management experience in Retail, preferably off-price, with experience in operations and loss prevention is preferred

• Excellent communication and interpersonal skills including interviewing, negotiating, listening, conflict management, information gathering and coaching ; with ability to influence business partners to help prioritize activities and resources to meet the organization needs, build rapport and credibility to be a trusted advisor; bilingualism (English/French) an asset
• Strong investigative methodologies and experience with analytical and critical thinking skills to provide solutions; ability to leverage prior experience and adapt quickly to the changing work environment to make effective decisions; demonstrated flexibility and the ability to adapt to changing needs of the business, and changing priorities

• Knowledge of the global and national retail landscape and market trends to develop future strategies; solid understanding of business tools and reports to make business recommendations
• Demonstrated leadership skills with the ability to act as a collaborative partner with senior management and positively influence management and staff to act in the best interest of the Company
• Demonstrates management skills including organizational, negotiating, listening, conflict management and information gathering skills. Demonstrated solid people management skills including coaching, providing advice and guidance to Associates in the resolution of problems

• Strong problem solving skills including analysis of information (i.e. requirements; description of problems); provide solutions with cost implications to effectively resolve issues and execute strategic solutions
• Solid project management skills including structured project methodology (i.e. determining needs, researching existing programs, etc.); preparing and maintaining detailed development plans for projects; determining project specifications; understanding and applying principles of project control to launch and manage new initiatives and innovations.
• Strong technical aptitude and willingness to master the use of relevant technologies; computer skills including MS Office applications – Excel, Word, PowerPoint, Outlook

Posting details

• Application closing date: June 14th, 2021

Internal TJX Associates: please review this opportunity with your direct supervisor or manager prior to applying. In order to be considered, please attach your completed Internal Candidate Endorsement Form to your application.

Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email

Company: TJX Companies

Expected salary:

Location: Mississauga, ON

Job date: Wed, 02 Jun 2021 07:00:52 GMT