Multi Hotel Sales Support Leader

Job title: Multi Hotel Sales Support Leader

Job description: Job Number 22170132
Job Category Sales & Marketing
Location Central Canada Sales Office, 2425 Matheson Blvd. E. Suite 100, Mississauga, ONT, Canada
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management

JOB SUMMARY

Manages sales support staff in executing the merchandising of group opportunities and providing all seller support functions including but not limited to contracts, letters of intent, proposals, Request for Proposal (RFP), site tours, etc. Provides training, coaching, and general administrative support and reporting as needed to team members. Directs the day-to-day operations and works in partnership with the Multi-Hotel Sales leadership team to maintain the effectiveness, quality, and productivity of the sales support staff. Provides support to team in implementing standard processes and efficiencies with reporting and other duties. Builds and maintains strong working relationships internally to enable workflow efficiencies and focus on the customer.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management required.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years’ experience in the sales and marketing or related professional area.

Preferred

• Minimum of 2 years’ work experience in Sales and Marketing, Guest Services, Front Desk or related professional area.

• Prior experience in systems including SFAWeb CI/TY, Lanyon, Cvent.

• Prior experience managing direct reports.

CORE WORK ACTIVITIES

Managing Work, Projects and Policies

• Supports the Multi-Hotel Sales leadership team in the day-to-day function and work prioritization of the sales support team.

• Manages Multi-Hotel Sales support team through all merchandising and administrative responsibilities, including but not limited to lead assignment and rotation, qualifying of leads, contracting, proposals, MI-Sales Companion, CVENT and tourism portal response, RFP completion, site tours, turnovers and series builds, and additional ad-hoc support required by sellers.

• Manages daily workflow to verify a prompt response time to all activity requests and to verify the fair distribution of work amongst the team.

• Manages specialized tasks such as support for the tour and travel team and the Lead Merchandisers which includes creating, updating, and evolving processes.

• Maintains open communication with all partners and stakeholders.

• Acts as the liaison between the sellers and the team of sales support to present opportunities for improvement in quality of work and process with the intent to increase productivity and verify departmental goals are met.

• Manages sales support tools such as property fact sheet (flippies), quick parts, OneNote books, catcher’s log, and hotel specific contracting; provides awareness on contracting clause.

• Maintains monthly coordinator scorecard in order to coach associates based on performance data and creates action plans for each sales support associate’s growth.

• Establishes and measures metrics for successful execution of the team’s business processes.

• Trains and onboards all sales support new hires and provides regular coaching and training to the existing team to reinforce process.

• Maintains current training documentation and updates and creates new documentation as needed.

• Conducts regular training calls with associates to verify reinforcement of procedure.

• Manages the activity log to verify all requests are given proper priority and assign out all urgent requests.

• Provides back up coverage, reporting support, and/or general administrative support to team members, as needed.

Maintaining Business Goals

• Maintains and updates as needed the lead merchandiser’s catchers log and alternate information systems to verify accurate reporting.

• Troubleshoots and provides direction on how to handle leads that aren’t clear in their parameter.

• Prioritizes activities and tasks to maximize response time.

• Generates and organizes reports utilizing internal data systems.

• Monitors and evaluates multi-hotel sales processes and procedures; recommends improvements as necessary.

• Establishes and maintains complete and up to date lead response information in CITY and alternate information systems to verify accurate reporting.

Demonstrating and Applying Discipline/Functional Knowledge

• Develops and maintains expertise in standard software applications such as MS Office, SFAWeb|CI/TY, and Cvent, Tourism Portals, etc.

• Acts decisively to recover from mistakes.

• Develops, proposes, and initiates solutions to improve performance and productivity of team and to remove obstacles preventing the achievement of goals; involves leadership when necessary.

• Acts independently to improve and increase skills and knowledge.

Contributing to Teams

• Navigates the Marriott International organization to achieve collaboration by leveraging relationships and knowledge.

• Identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization (Regional Sales Office, above property sales organizations, franchisees, management companies, etc.).

• Works effectively in a virtual team-based environment.

Leading/Managing Teams

• Provides supervision and promotes accountability to drive superior business results to achieve and/or exceed established goals.

• Manages the day-to-day operations of the Multi-Hotel Sales Support team to verify successful execution of multi-hotel sales strategies/business processes.

• Collaborates with management to develop and execute ideas and procedures and sets goals intended to continuously improve department performance.

• Verifies support team’s annual training on the digital learning platform is complete.

• Performs required disciplinary action, coaching and counselling.

• Celebrates successes and publicly recognizes the contributions of associates; verify recognition is taking place across areas of responsibility.

• Verifies self and direct reports attend appropriate core training classes.

• Participates in talent acquisition processes (interviewing and hiring) to verify hired team members possess the appropriate skills to meet the business needs of the operation.

• Administers the performance appraisal process for direct reports.

• Develops business goals and creates appropriate development plans based on their individual strengths, development needs, career aspirations and abilities.

• Actively solicits associate feedback, utilizes an “open door” policy and reviews associate satisfaction results to identify and address associate problems or concerns.

• Verifies associates are treated fairly and equitably.

• Strives to improve associate retention.

• Escalates issues with individual support associate’s performance to the attention of Human Resources and department leader as necessary.

Additional Responsibilities/Competencies

• Prepares, edits, and proofreads written documents (e.g., communications, memoranda, reports, etc.) to verify accuracy and completeness.

• Communicates clearly, concisely, and effectively through written and verbal communications.

• Approaches opportunities with a positive, open mind.

• Identifies creative and innovative opportunities to improve departmental processes and programs intended to enhance team productivity and/or business results.

• Strives to gain the confidence and trust of others through consistent demonstration of authenticity and ethical standards.

• Maintains confidentiality of proprietary materials and information.

• Concurrently supports multiple team members and/or projects.

• Completes other reasonable duties as requested by leadership.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: Central Canada Sales Office takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Company: Corporate

Expected salary:

Location: Canada

Job date: Sun, 02 Oct 2022 05:05:06 GMT

Job Source: Careerjet.ca

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