Network Analyst, WIFI, Technology Services

Job title: Network Analyst, WIFI, Technology Services

Job description: As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Network Analyst, WIFI provides network configuration support for the purpose of seamless WIFI connectivity to a variety of internal and external users and vendors, utilizing industry training and knowledge from programs such as CCNA, CCNA Wireless, and/or Aruba Certified Mobility Associate. The role is responsible for the incident handling of network services and the configuration of enterprise network equipment, including wireless access points, wireless controllers, RADIUS servers, switches, routers by providing professional expertise when diagnosing problems and formulating solutions, ensuring installed services align with PHSA’s standards and requirements.

What you’ll do:

• Responds to system incidents and other tickets via the service desk by performing tasks such as investigating and prioritizing incidents and tickets according to potential impact, analyzing and diagnosing problems and formulating solutions, escalating unresolved incidents and tickets as required. Perform incident matching to find solutions and or identify problems. Help in categorize and prioritize problems.
• Monitors the health of core and remote networks and conducts feasibility studies using existing NMS systems to detect when systems or customer sites experience faults. Monitors network and program testing.
• Gathers information and feedback from user department, provides technical advice, documents incidents with and adequate detail, and communicates progress on tickets to the service desk, customers, and/or technical teams.
• Adapts existing, or create new, reports from data repositories for purpose of Wi-Fi network trending and analysis or inventory needs. Performs record keeping functions surrounding hardware such as inventories, equipment locations and other asset management information.
• Participates in the development of technical support procedures in areas such as hardware and technical software operations and monitoring, including documentation and communication to the team.
• Develops and recommends process improvement solutions and projects. Provides technical expertise to team members, internal partners, and vendors.
• Assigns work tasks to designated staff and provides related training and orientation.
• Performs other related duties as assigned.

What you bring:

• Grade 12, graduation from a recognized two-year computer systems technology diploma program, plus three years’ recent related experience or an equivalent combination of education, training and experience.
• Ability to communicate effectively both verbally and in writing.
• Problem solving, strategic thinking, results driven, customer focus and team player.
• Ability to multitask and prioritize in a fast-paced environment
• Ability to deal with others effectively.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Regular, Full-Time
Wage: $37.79 / hr
Location: 1795 Willingdon Avenue, Burnaby, V5C 6E3

Closing date: Open until position is filled
Hours of Work: 08:00 – 16:00 (Monday to Friday)
Requisition # 132853E

What we do

The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs:

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Labor Agreement Facilities Subsector
Requisition # 132853E-2385439
Work Site 1795 Willingdon Avenue, Burnaby
Job Type Regular, Full-Time
Salary/Rate $37.79 / Hour
FTE 1.00
Hours of Work 0800-1600
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 14-Dec-2022

Company: Provincial Health Services Authority

Expected salary: $37.79 per hour

Location: Burnaby, BC

Job date: Wed, 16 Nov 2022 06:10:05 GMT

Job Source: Careerjet.ca

Click Here to Apply