Night Auditor

Job title: Night Auditor

Job description: Do you want to experience the lifestyle in Whistler, BC – Canada’s premier ski resort town? Pan Pacific Whistler is looking for a full-time, year-round Night Auditor. Elevate your Hospitality career at Canada’s Best Ski Hotel!

RESPONSIBILITIES:

• Produce a variety of reports for other departments and support the Night Manager with the Night Audit function. Ensure reports are effective, timely and accurate.
• Complete audit of guest transactions
• Reservation support which includes, entering of reservations, confirmation of extranets, and processing telephone and walk-in reservations.
• Provide arrival experience services, including greeting, luggage and ski storage, check-in, bell services, shuttle service, car valet and concierge duties.
• Complete security checks and do routine hourly inspections to ensure hotel is safe and secure for all guests.
• Provide in-house services, including cashiering and foreign exchange, bell, valet and concierge and housekeeping.
• Provide departure services including luggage pick-up and storage, check-out services and offering assistance as needed.
• Guest communication including responding to guest emails.
• Provide accurate and timely information about events and services available to guests.
• Promote food and beverage and retail partners.
• Maintain an organized system of current written information about all local events and services offered by approved suppliers and service providers.
• Performing other duties as assigned by the Front Office or Duty Managers.
• Possess a passion for customer service. Be quick to smile and engage in conversation.
• Impeccable grooming standards.
• Ability to work unsupervised and make quick sound decisions when required.

Job Requirements/Qualifications:

QUALIFICATIONS:

Essential:

• Grade 12 Diploma
• Excellent command of English
• Valid Level 1 OFA Certification
• In-depth knowledge of Whistler, the surrounding areas and of local tourist products and services
• Good knowledge of computers and a variety of programs

Preferred:

• Diploma or Degree in hotel management an asset
• Second language an asset
• Experience using the Property Management System, Opera.

Job Application Process:

To apply, please submit your resume by responding to this posting. We thank all applicants for their interest however only those selected for an interview will be contacted.

Company: Pan Pacific Whistler Mountainside

Expected salary:

Location: Whistler, BC

Job date: Mon, 31 May 2021 00:17:53 GMT