Night Auditor

Job title: Night Auditor

Job description: Dolce is now seeking a Night Auditor to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings . He/she is also responsible for overseeing the Front Desk during the overnight shift (11pm – 7am), providing quality guest services that include registration and check-out, reservations, switchboard operation, mail and message service.

As the part-time night auditor you will be regularly scheduled for 2 shifts (16 hours) per week and will cover vacations and other leaves for the full-time night auditor.

Education & Experience

• High School diploma or equivalent. Some post-secondary in accounting or hotel managment is an asset.
• Minimum of one year job related experience required, preferably within a front desk or customer service role.
• Computer knowledge/skills required. Strong proficiency in MS Office (Outlook, Word, Excel, Power Point). Adaptable to learning new and customized software programs (e.g. Opera)

Physical Requirements

• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Late/Overnight shift. Must be able to work overnight shift (11 pm – 7 am), weekends, holidays, and special events, as needed.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Fundamental Requirements

• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to prioritize job functions in order to meet deadlines.
• Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.).
• Audit and reconcile financial and statistical reports.
• Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
• Prepare and distribute month-end reports.
• Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
• Complete a daily shift audit and balance all account settlements, charges, etc. and provide financial information on the hotel’s operational performance for the day
• Track room revenue, occupancy percentages and other relevant Front Desk operating statistics
• Compute bill, collect payment and make changes for guests. May post charges such as room, food, liquor or telephone
• Oversee all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies
• Prioritize job functions in order to meet deadlines.
• Ensure accuracy of all numbers reported including statistics.
• Input and update financial information into corporate communications network.
• Perform daily, weekly, monthly and annual data processing system functions as required.
• Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
• Ensure overall guest satisfaction.
• Generate reports for Front Desk and Housekeeping as necessary
• Handle guest requests.
• Perform other duties, as assigned.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Job Location: Dolce Ivey Spencer Canada, 551 Windermere Road, London, Ontario N5X 2T1
Employment Status: Part-time

Company: Wyndham Hotels and Resorts

Expected salary:

Location: London, ON

Job date: Thu, 17 Jun 2021 06:22:53 GMT