Operations Coordinator

Job title: Operations Coordinator

Job description: Description

Company: Sunwing Airlines Inc.

Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”. To abide by social distancing guidelines and local regulations, our current hiring process may include telephone or video call interviews and onboarding will be provided virtually when possible, or in-person in accordance with physical distancing guidelines.

With our own award-winning airline, the largest resort chain across the Caribbean, Mexico, and Central America with over 30 properties, a destination management company, and retail businesses, Sunwing is uniquely positioned to be with customers throughout their entire vacation journey.

to learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe.

About You:

You are capable of working in a fast-paced and rapidly changing environment. Adapting your time and workflow to the most pressing issues at hand will be essential. Your communication skills are excellent. You will be responsible for the effective communication for day-to-day operations and activities of Sunwing Airlines, while maintaining operational efficiency and standard. You will report directly to the Manager, Commercial OCC.

What You’ll Do:

• Monitor day-of flight schedule and make proactive decisions to maintain the integrity of the flight schedule
• Evaluate schedule outcomes and contingencies in Sunwing’s flight schedule and propose actions to improve on time performance (OTP)
• Monitor and apply for curfew exemption requests in conjunction with the OCC Duty Manager
• Coordinate operational activities across the Sunwing network (catering, ground handling, passenger handling, etc.)
• Assist with contingency and recovery planning during major irregular operations (IROPs) events by communicating the plan of action to all departments/providers involved in a timely and effective fashion
• Monitor passenger welfare, tarmac delays and passenger convenience relating to connecting passengers and special services
• Manage and oversee internal communication tools
• Disseminate all information relating to delays and IROPs and communicate changes to the flight schedule and operational plan clearly and concisely
• Facilitate abnormal incident response and other critical communications through the email notices and alerts.
• Respond to questions/concerns regarding passenger care and compensation from Ground Operations teams during a delay
• Ensure regulatory requirements pertaining to passengers affected by a delay are followed at all stations
• Apply for and manage Cuban Overflight Permit monthly applications
• Support all leadership and regulatory responsibilities of the OCC Duty Manager
• Other duties as assigned

What You’ll Need:

• A minimum of two years of work experience in an Airline Operations Centre will be an asset
• Post-secondary education in Aviation Management or a related field, or an equivalent level of education and experience
• Knowledge and experience with Operations Control Airline software is an asset
• Demonstrated knowledge in the use of computer applications, such as MS Word, MS Excel, MS PowerPoint
• Committed to teamwork; understands the concept of working towards a common goal
• Demonstrated organizational, problem solving, planning, and administrative skills
• Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload
• Must be able to work shift work

What You’ll Be A Part Of:

• Great travel perks!
• Grow your career with challenging and rewarding work that makes a difference
• Opportunity to give back through our social responsibility initiatives
• Work with a fun, passionate, travel loving team!
• See for yourself!

About Us:

We have grown from the smallest tour operator in Canada to the largest vertically integrated travel company in North America.

So what does that mean? For Sunwing, it means all our products and services are offered in one vacation and all brands fall under the same parent company. We are comprised of leading leisure tour operators, travel retail, destination management, and hotel management.

We are: Sunwing Vacations and Signature Vacations; Sunwing Airlines, SunwingJets, a luxury private jet charter service, Vacation Express, a growing tour operator in the United States, SellOffVacations.com and Luxe Destination Weddings, our travel retail businesses, NexusTours, our destination management company offering ground transportation, popular tours and excursions, and Blue Diamond Resorts, the fastest growing hotel chain in the Caribbean. Blue Diamond operates popular resort brands including Planet Hollywood Hotels & Resorts, Royalton Luxury Resorts, Memories Resorts & Spa, Starfish Hotels & Resorts and Mystique Resorts across the Caribbean and Mexico.

We are also heavily involved in our communities! In 2015, we established the charitable initiative, Sunwing Foundation, to support the development of youth in the communities we operate in.

We are passionate people making vacation dreams come true!

We thank all who apply however only those who meet the qualifications will be contacted.

At Sunwing diversity is important to us. We encourage applications from all humans and will provide, upon request, reasonable accommodations in all aspects of the recruitment and selection process.

Company: Sunwing

Expected salary:

Location: Toronto, ON

Job date: Thu, 24 Jun 2021 07:06:21 GMT