Overnight Royal Service Agent, Part-Time

Job title: Overnight Royal Service Agent, Part-Time

Job description: Overnight Royal Service Agent, Part-Time
You are the beginning of an exceptional guest experience. As a Royal Service Agent, you will make our guests feel welcome and reflect the exceptional experience from their first phone contact!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing: * Consistently offer exceptional, friendly and engaging service

• Process all external and internal calls either by redirecting calls or assisting the caller
• Take ownership of the caller’s request
• Serve as a liaison for guests requiring information relating to all aspects of the hotel
• Maintain and make sure all guestroom phones are in order
• Take dining reservations and In-Room dining orders
• Provide information on menu and special events in a helpful way
• Organize daily amenity reports and same day amenity requets
• Create billa and post to guest accounts
• Maintain proper telephone etiquette at all times
• Follow all hotel standards,policies and procedures
• Follow all safety policies
• Assist in training new Colleagues
• Other duties as assigned

Your experience and skills include: * Fluent in both official languages

• Previous related experience
• Smart Serve Certificate
• Ability to function effectively in emergency situations
• Very positive attitude and disposition
• Outstanding guest service skills
• Highly responsible and reliable
• Phone experience
• Familairity e=with computers
• Excellent Guest communications skills
• Strong problem solving ability
• Ability to work well under pressure in a fast pace environement
• Ability to work cohesively with fellow colleagues as part of a team
• Remain calm and courteous at all times
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus
• Avilable to work overnight shifts

Your team and working environment: * Be part of a team that strives for excellency in creating experiences for your guests.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Company: Accor

Expected salary:

Location: Ottawa, ON

Job date: Tue, 22 Jun 2021 23:21:47 GMT