Production Solutions Analyst

Full Time January 11, 2022 Science, Technology, Engineering and Mathematics

Job Overview

Job title: Production Solutions Analyst

Job description: Ricoh Canada has always been on the forefront of workplace innovation, revolutionizing the modern office with our products and solutions and empowering digital workplaces.

At Ricoh, we enable people to work smarter, better and faster than ever before. Today, this means information mobility, which is the ability to capture, manage, access and use the information – wherever, whenever you need it. As for tomorrow, that vision is already taking shape in our heads and labs, too. And when the workplace begins its next major change, our imagination will help drive it.

Our values of diversity and inclusion are embedded in each of our teams. Our founding principles, “love your neighbor,” “love your country” and “love your work” are foundational drivers of Ricoh’s corporate philosophy, the Ricoh Way, and help to guide us through all facets of the business.

From meeting your financial goals to time off, we promote the well-being of our employees and show them they are valued. Examples of our People-based programs include:

Meaningful Employee Wellness
Flexible Work Opportunities
Unique Time Off
Progressive Learning & Development
Rewards & Recognition

Production Solutions Analyst
The Production Solutions Analyst (PSA) for Cut Sheet and Wide Format is the technical lead for both pre and post sales implementation of Ricoh’s solutions portfolio. This is an expert level position which requires deep expertise in integrated solutions including hardware, enablement and standalone software and services. Additionally, the PSA will be a subject matter expert in specific areas of the business such as cut sheet, colour management and other specialized disciplines. The PSA will be engaged early in a sales cycle to assess the customer’s workflow goals, demonstrate solutions, provide basic project management of implementations, and training of customers. The primary focus of this role is to architect integrated hardware and software solutions that improves a customer’s workflow, reduces cost and drives 100% customer satisfaction during solution implementation. The PSA is also a crucial part of the account team to achieve professional services revenue.

Duties and Responsibilities
Pre-Sales (50%)

Provide technical leadership and guidance to all Commercial and Industrial Print (CIP) sales reps in your assigned territory or virtually as needed
Support sales reps with the achievement of HW and SW revenue plans
Perform Demos and Print Sample requests
Review Orders (final) to ensure accurate HW and SW configurations
Be the lead for all Solution Assurance activities involved for HW and SW sales, with Sales Team assistance
Attend all relevant sales meetings in the field
Identify and grow business opportunities around our SME focus areas

Post-Sales (50%)

Implement integrated solutions across the CIP portfolio hardware or software (Core Services)
Provide disciplined leadership of professional services deliveries using SOW templates when needed
Be an advocate for the customer to ensure complete satisfaction and acceptance

Other Related Duties

Responsible for ongoing presales, technical, and business skill development
Attend technical training as required and scheduled
Become a subject matter expert in one for core SME portfolios

Qualifications:
Typically Required:

Ideal candidate would have Bachelor’s Degree in computer science / information technology or equivalent experience
G7 and Fiery Expert certification is preferred
Minimum of 6 years’ experience in printing, pre-sales and post-sales services and solutions implementation in environments and/or industry related experience
Experience in wide format printing flat bed, roll to roll and software applications
Strong face to face customer advisory and relationship skills
Supports unit sales plan through pre-sales and/or post-sales technical consulting activities, presenting solutions of diverse scope where analysis of data requires evaluation of identifiable factors leading to solution ROI, proof-of-concept, Statement of Work, solution implementation, and project management throughout the customer lifecycle
Must complete assigned Project Management Courses from Ricoh Learning Institute within the first year of employment

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Location: Kirkland, QC

Job date: Tue, 11 Jan 2022 05:47:44 GMT

Job Source: Careerjet.ca