Program Coordinator and Student Advisor Team Lead, Undergraduate Science Centre, Faculty of Science

Job title: Program Coordinator and Student Advisor Team Lead, Undergraduate Science Centre, Faculty of Science

Job description: Position Overview

The Undergraduate Science Centre in the Faculty of Science is currently seeking a Full-time Regular Program Coordinator and Student Advisor Team Lead.

Reporting to the Manager, Undergraduate Advising and Administration, the Program Coordinator and Student Advisor Team Lead will lead a team of Undergraduate Program Coordinator and Student Advisors in Science to facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfil their educational goals. This includes building supportive and personalized relationships with students, managing their day-to-day expectations, and advising students on university policies, programs, degree requirements, procedures, and related matters. The Program Coordinator and Student Advisor Team Lead will also manage the annual academic review and the Academic Turnaround Program with the Faculty of Science.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

Leadership, Training and Support

• Support the Manager (Undergraduate Advisor) and Manager of USC.
• Act as a role model, mentor and coach to team of Undergraduate Program Coordinator and Student Advisors, dealing effectively with complex issues using expertise, judgement, and professionalism
• Support on-going training for Undergraduate Program Coordinator and Student Advisor team (including both spontaneous training as questions arise and structured reviews of topics in staff meetings).
• Work with the Manager (Undergraduate Advisor) on scheduling and workload coordination of the Undergraduate Program Coordinator and Student Advisor team.
• Work with the Manager (Undergraduate Advising) to manage the program-level advising policies and procedures within the Faculty, ensuring they are developed in accordance with university processes, policies, and procedures.
• Liaise with other units on campus which are student focused such as the Student Success Centre, Student and Enrollment Services, Centre for International Students and Study Abroad, The Writing Symbols Lodge, etc. to ensure coordination of undergraduate policies and procedures.
• Support the Faculty of Science on institutional changes and system upgrades.
• Participate as a contributing member on several Faculty of Science committees and university-wide committees.
• Work with the Manager (Undergraduate Advising) to manage student communications from recruitment through to graduations.
• Support the Manager (USC), Manager (Undergraduate Advising) and the Undergraduate.
• Administration Team Lead to ensure that program advising needs for the Faculty of Science students are being met.
• Leading through the team, support all academic related processes of undergraduate student support, including coordination of admissions (Change of Program and Diverse Qualifications), program requirements, graduation list, prerequisite check.
• Provide support on complex advising matters, escalated issues, and system troubleshooting.
• Generate collaborative relationships and provide communication to Faculty of Science students and the greater university community related to Program Advising matters.
• Resolve any escalated student program conflicts as they arise.

Student Advising

• Advise current/prospective students in both a one-on-one and group setting regarding degree requirements (including admissions) and university policies and procedures.
• Support students to make informed decisions, setting short and long term goals, and fulfilling the requirements of their degree choice.
• Provide advice and assistance to students on all aspects of their academic experience, including progression and requirement matters for their chosen degree.
• Use a thorough knowledge of all undergraduate science program degree requirements as detailed in the University of Calgary calendar to recommend programs of study that will allow students to successfully meet their goals.
• Resolve student program conflicts as they arise.
• Identify students with GPA or progress problems, advise students, and recommend appropriate courses of action by the department (e.g., academic probation, dismissal).
• Maintain comprehensive knowledge of admission criteria and degree program requirements for all Faculty of Science programs as well as the selection criteria of high demand and quota programs.
• Develop rapport with advisees, faculty and campus staff to create and maintain open and collaborative relationships.
• Foster and maintain cooperative and trusting relationships with the Admissions Office, Enrolment Services and other student affairs and service offices across campus in order to provide seamless and efficient student support processes.
• Process degree audits, credit evaluations and graduation applications using academic software.
• Attendance at recruitment and other events/activities as appropriate.

Program Coordination

• Support all academic related processes of undergraduate student support including timetabling, course outlines and general course support, academic misconduct, exam support and course evaluations
• Correspond with current/prospective students regarding academic questions.
• Process transfer credit for admitted students to ensure that it has been correctly awarded for the degree program selected.
• Coordinates the review of requests for exceptions to departmental and university requirements from students.
• Maintain records and files to ensure that information is as up-to-date as possible, recognizing that this information must be kept accurate and current for use by others.

Academic Review/ Academic Turnaround Program (ATP)

• Manage the annual academic review and the Academic Turnaround Program for the Faculty of Science.
• Work closely with support staff from participating faculties and support units to manage the program; monitor and continually develop processes to ensure the program runs seamlessly.
• Represent the Faculty of Science and actively participate in the Academic Review and ATP in meetings and working groups; ensure accurate tracking for students in the program.
• Identify students with GPA or progress problems, advise students, and recommend appropriate courses of action (e.g., academic probation, dismissal).
• Correspond with students regarding general and academic program questions.
• Prepare and distribute letters associated with the Academic Review.
• Prepare letters and disseminate information to students.

Other

• Identify professional development needs and skill priorities; continue own personal development, learning and training; keep current with post-secondary developments.
• Adhere to all university policy and regulatory requirements, including FOIP legislation.
• Liaise with Enrolment Services, Admissions, and other units as appropriate.
• Participate in cross-training to assist in other areas when needed and to meet undergraduate student support priorities.

Qualifications / Requirements:

• Bachelor’s degree in Business Administration (or equivalent) required.
• Excellent leadership skills, with an ability to work independently and as part of team, be proactive and self-directed.
• Minimum 5 years of experience within student affairs or program advising required.
• Minimum 2 years of experience in progressive leadership required.
• Experience working in a large, dynamic team with proven personal effectiveness and productivity is required.
• Demonstrated ability to supervise, organize, motivate, manage performance, mentor and develop staff.
• Excellent interpersonal and communications skills required.
• Proven organizational skills, multitasking and high attention to detail required.
• Ability to think critically and creatively under pressure while exercising good judgement and discretion required.
• Demonstrated ability to be resourceful, creative, innovative, and flexible required.
• Ability to work independently to tight timelines, maintain confidentiality and deal effectively with overlapping and changing deadlines is required.
• Advanced Computer skills including MS Office Suite (including Word, Outlook, PowerPoint, and Excel) required.
• In-depth knowledge of academic calendar including the ability to interpret policies, procedures and regulations would be an asset.
• Previous experience with Banner or PeopleSoft (Student Administration) is considered an asset.
• Experience with web content management systems will be considered an asset.
• Knowledge of university policies and procedures associated with the portfolio supported is an asset.
• Knowledge of the Freedom of Information and Protection of Privacy Act and the Student Misconduct and Academic Appeals Policy would be an asset.
• Ability to build relationships to accomplish goals with diverse groups within and outside of the Faculty of Science essential.

Application Deadline: November 4, 2022

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase 3.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our . For more information about the Faculty of Science visit .

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit .

The University of Calgary has launched an institution-wide in line with the foundational goals of , committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the ( ) and requests for accommodations can be sent to Human Resources ( ).

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.

Company: University of Calgary

Expected salary:

Location: Alberta

Job date: Sun, 23 Oct 2022 04:05:56 GMT

Job Source: Careerjet.ca

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