Reservations Supervisor & Manager on Duty

Job title: Reservations Supervisor & Manager on Duty

Job description: We are hiring for a Reservations Supervisor/Manager on Duty. Reporting to the Reservation Manager:

Primary Responsibilities:

• Make reservations in accordance with hotel’s yield management practices.
• Develops and implements process and guidelines for managing the hotel’s inventory.
• Inputs and maintain group and FIT reservations into the hotel’s PMS system
• Answers internal and external calls and provide accurate information to all callers in regards to the hotel services, room types, and rates.
• Assists at the Front Desk as necessary.
• Arrange for services requested by the guest by working with other departments as appropriate.
• Create 100% guest satisfaction with a Yes I Can! approach and by seeking to exceed guest expectations.
• Give personal attention, take personal responsibility and use teamwork when providing guest service.
• Provide support to the Front Desk on a daily basis and act as Manager on Duty for the Hotel.

Job Requirements/Qualifications:

We are looking for people who commit to strong work ethics and are flexible to work various shifts when necessary. Must be available weekdays and weekends, morning and afternoon hours. May be required to work holidays.

A successful candidate must possess:

• A background of customer service and Education/Experience in Hotels.
• Skilled in using Opera Front Systems and Delphi Points of Sales system an asset.
• Excellent communication skill in English. Fluency in a second language, especially Mandarin and Cantonese is an asset.
• Supervisory Experience.
• Professional attitude, organizational skill and attention to details.
• Ability to remain calm and organized under pressure in a fast paced environment
• A positive demeanor of helpfulness and empathy
• Previous Front Office and Reservations experience.
• Only applicants legally able to work in Canada and reside in the Lower Mainland will be contacted.

Job Application Process:

To apply, please click on the ‘Apply Now’ button. Only applicants short listed will be contact. No phone calls please.

Company: Radisson Hotel Vancouver Airport

Expected salary:

Location: Richmond, BC

Job date: Tue, 27 Apr 2021 23:07:06 GMT