Rooms Manager

Job title: Rooms Manager

Job description: Dolce is now seeking a Rooms Manager to join our team at Dolce Ivey Spencer Canada in London, Ontario.

Job Summary

Wyndham Hotels & Reorts is searching for a Rooms Manager to work at our beautiful Ivey Spencer Leadership Centre property in London, Ontario Canada. This position reports to the General Manager and is responsible for ensuring that consistent high quality customer service is delivered by the Front Desk and Housekeeping Teams.

Education & Experience

• High school education, GED, or equivalent experience required. Bachelors’ degree or College diploma preferred.
• Minimum 4 years’ of experience working within Guest Services, Front Office, and/or Houekeeping in a high volume hotel, conference center or resort with at least 2 of those in a supervisory role.
• Previous experience as a department manager prefferred.
• Demonstrated leadership – Proven ability to effectively lead and train a diverse workforce.

Physical Requirements

• Flexible and long hours sometimes required.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls. Must be able to stand during entire shift.
• Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequently is required to talk or hear.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to work collaborativly and effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be Highly organized, able to prioritize multiple tasks to meet deadlines, have a sense of urgency to complete projects and be detail oriented.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Able to effectively deal with internal and external guests, some of whom will require levels of patience and tact to defuse anger, collect factual information and resolve conflict.
• Attend all hotel required meetings and trainings. Lead or facilitate all required departmental meetings and training.
• Perform Manager on Duty Shifts
• Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Projects a professional and polished image that inspires confidence and trust.
• Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Able to exercise good judgment in making decisions.
• Must be able to prepare, understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Strong proficiency in MS Office (Outlook, Word, Excel, Power Point). Adaptable to learning new and customized software programs. Experience with Opera preffered.
• Must be able to maintain confidentiality of information.
• Must be able and willing to cross-train as a supervisor in other hotel related areas (e.g. Food & Beverage, IT, Conference Services)
• Must be able to work variable shifts, including: evenings, weekends, holidays, and special events, as needed.
• Perform other duties as requested by management.

Fundamental Requirements

• Manage all operations of Rooms & Guest Services including the Front Desk and Housekeeping departments.
• Ensure productivity standards are met or exceeded while maintaining employee engagment and commitment to first class guest service.
• Ensure that all operating standards, quality standards and financial control proceedures are maintained and followed by each guest services team member.
• Follow departmental revenues and expenses and ensure that financial goals are managed and met.
• Provide training for employees, including but not limited to, guest services, brand standards, hotel policies and procedures and all operating systems.
• Provide continuous employee feedback and conduct performance reviews and performance management, as required.
• Ensure that all required records are accurately maintained, accessed and secured in accordance with opperating proceedures, applicable regulations, and brand standards.
• Supervise group block set up in the Property Management System.
• Prepare schedules and approve timecards for the Rooms & Guest Sevices teams.
• Participate in the hiring process for Rooms & Guest Services positions.
• Work front desk shifts and assist in housekeeping as needed, to maintain familiarity with each role and to fill gaps in the schedule.
• Maintain an inventory of items essential to day-to-day operation and iinitiate purchaing proceedures when supplies are needed.
• Maintian knowledge of hotel facilities, policies and procedures, local tourist information, hotel phone system, etc.
• Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Address team members inquiries, requests and complaints fairly and equitably and with support from Human Resources, as appropriate.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Follow all Occupational Health and Safety regulations.
• May be required to perform additional and/or different responsibilities as set forth above.

Wyndham Hotels & Resorts is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.

We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio-distinguished by our leading economy and midscale brands-delivers just that.

We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.

Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.

Company: Wyndham Hotels and Resorts

Expected salary:

Location: London, ON

Job date: Thu, 17 Jun 2021 03:03:49 GMT