Senior Information Technology Specialist – UGH – Appendix D

Job title: Senior Information Technology Specialist – UGH – Appendix D

Job description: Find Your Spot at Guelph-Humber

At Guelph-Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Guelph-Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in providing an education combining theory and practice. Guelph-Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to a unique university-college collaboration as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title: Senior Information Technology Specialist

Status: Appendix D (until October 2023)

Hours: 375. hours per week

Faculty/Department: University of Guelph-Humber

Campus/Location: North Campus (located in Toronto), University of Guelph-Humber

Salary: Payband J (Min) $38.76 – (Max) $44.93

What you will do:

Working on the North Campus located in Toronto, the Information Technology Specialist, under the general direction of the Manager, Guelph-Humber Academic & Campus Technology Services, helps to support, plan, organize, and control service processes in partnership with Humber College and University of Guelph.

Day-to-day responsibilities include the following:

• Leading the resolution of all IT incidents and facilitation of service requests at the University of Guelph-Humber
• Serving as a first point of hierarchical escalation for incidents and service requests, as well as Tier 2 support for escalated incidents. Ensuring response time and resolution/fulfillment objectives are met
• Resolving complex faults/failings and fulfilling complex service requests
• Maintaining a good working knowledge of all services, policies, and procedures
• Proactive administration and technical support of the UofGH Wireless Network
• Leading role in administering the UofGH Computer Support Assistant (CSA) program including hiring, supervising, training, scheduling, time management and assigning tasks to work-study students
• Researching, developing, managing and maintaining inventory control database including software licenses and hardware acquisitions
• Upholding and enhancing customer satisfaction
• Identifying improper escalations to reduce future errors
• Documenting and sharing knowledge
• Performing root cause analyses
• Staying informed about the institution and the Information Technology industry

Qualifications

What you bring to the role:

Education, Experience & Skills

A four-year degree in the Information Technology field along with a minimum of 5 years of experience delivering technical support services and leading complex projects on an enterprise scale. Additional requirements/certifications include ITIL Foundations certification, HDI Desktop Support Technician, HDI Support Centre Team Lead; Apple Certified Technical Coordinator, Apple Certified Macintosh Technician, Apple iPad Support and Development.

The successful candidate must have solid technical skills with a wide variety of computing technologies and software, preferably in educational environments. Experience working with instructional technologies will be a strong asset.

Additional requirements include: experience with wireless technologies, plan designing, implementation, administration and support; experience and the ability to analyze complex user requirements effectively and plan comprehensive solutions; experience administering work-study programs including hiring, training, scheduling and assigning tasks and administering guidance; and practical experience in a Mac and Windows networked environment, including, troubleshooting a variety of hardware, network printers, software and network issues.

The Senior Information Technology Specialist requires the ability to work collaboratively with other departments, and listen to key stakeholders (staff, faculty and students) while understanding and responding professionally and positively to their requests. This position must also be able to work independently and as a member of a dynamic team, with expected contributions to ongoing initiatives of the Academic & Campus Technology Services department, as well as handling other duties as assigned.

What’s in it for you?

An opportunity to have an impact with a post-secondary institution, poised to do great things.

Diverse, hard-working, committed team of people who care about each other.

Tools and technology that will allow you to succeed at your job.

Amazing perks

Highly supportive work culture

At the University we don’t just accept difference — we celebrate it! Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Guelph-Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Guelph-Humber!

We thank you for your interest in working with the University of Guelph-Humber. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

The University of Guelph-Humber is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

The University of Guelph-Humber is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At The University of Guelph-Humber, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion or the Office of Student Conduct at

Company: Humber

Expected salary:

Location: Guelph, ON

Job date: Fri, 21 Oct 2022 04:00:23 GMT

Job Source: Careerjet.ca

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