Senior Manager, Customer Advanced Analytics

Job title: Senior Manager, Customer Advanced Analytics

Job description: Requisition ID: 135257

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

The Customer Analytics team of Tangerine is seeking a Senior Manager on Advanced Analytics to support various business lines, including digital and innovation teams, in building exceptional customer experience and in growing their business portfolios through data and analytics-driven insights.
The incumbent contributes to the overall success of Tangerine by ensuring individual goals are executed and successfully delivered in support of the overall business targets and objectives. She/he also ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Collaborate/partner with various teams and stream leads to translate business objectives and problems into technical requirements that can be addressed through data and analytics. This involves proactively meeting with stakeholders to understand and document business requirements, agree on approach and methodology, ensure a roadmap is in place including business application of the analytics solution
• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Creates an environment in which his/her individual performance, including proper data management pursues supports business and operational efficiencies in accordance with Scotiabank’s values, its Code of Conduct and the Global Sales Principles while ensuring the adequacy, adherence to and effectiveness of day-today controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
• Act as a trusted advisor and partner, providing strategic direction and oversight for the development, prioritization, and implementation of advanced analytics models and use cases across each respective business lines
• Work with the business to identify new kinds, types and sources of data and applications for analytics to address critical gaps in compliance capabilities and define processes for the effective, integrated introduction of new data
• Must be flexible to adapt to a dynamic environment, make quick and sound decisions under pressure
• Applies best practices for effective communication, relationship management and problem-solving with stakeholders/partners

Accountability #1

• Builds analytics solutions – including advanced modelling – to support business strategies on client acquisition, cross-sell, campaign enhancements and operations
• Present solutions to business partners

Accountability #2

• Provide analytics to support new initiatives including Open Banking, payments, new savings products and marketing strategies
• Provide analytics to support revenue-focused initiatives, particularly, for priority products.

Accountability #3

• Develop multi-touch analysis and attribution models to help optimize marketing spend
• Develop channel optimization models and analyze drivers of call center volumes through application of text analytics

Education/Experience:

• Masters / advanced degree in Statistics, Mathematics, Economics, MBA, FSA, or a PhD
• Proven expert in analytics, data management and performance measurement
• Recognized and resilient team leader who inspires a results-oriented culture
• Exceptional business planning, strategy development and execution skills
• Proven relationship management skills with demonstrated seamless collaboration across multiple stakeholders
• Experience in leading teams and working with multiple stakeholders
• Strong collaborative & consultative skills
• Strong data set preparation and creation skills
• Advanced statistical skills including working knowledge of text analytics (NLP), structural equation modeling, factor analysis, unsupervised / supervised learning, etc.
• Advanced skills in analytics execution (e.g., R, Python, Spark)
• Exceptional written and verbal communication skills, including the ability to explain data and findings to a non-technical and executive audience
• Ability to multitask and manage multiple research projects
• Demonstrated strong attention to detail, problem-solving, and critical thinking

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: ”for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Company: Scotiabank

Expected salary:

Location: Toronto, ON

Job date: Sun, 19 Dec 2021 23:33:00 GMT

Job Source: Careerjet.ca

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