Senior Technology Consultant

Job title: Senior Technology Consultant

Job description: Join our team

The Reliability Centre of Excellence within Technology Strategy & Business Transformation is powered by a high performing and passionate team, with a vision to achieve unparalleled reliability across all of our products and services.

We work tirelessly to ensure TELUS is continuously embedding reliability in our networks, services, IT architectures and operations, while elevating our reliability-focused culture through every fibre of the company. This team has technical expertise, innovative ideas and business smarts – and we won’t waver in our focus in driving results to enable exceptional and reliable customer experiences!

Here’s the impact you’ll make and what we’ll accomplish together

As a Senior Technology Consultant you will be part of our World Class Assurance for Business team. You will be part of an engaged team of technical experts and go-getters. The World Class Assurance for Business team is focused on improving customer experience of individual subscribers across all TELUS services, by accelerating our response to incidents and automating fixes for the reduction in manual and operational tasks.

You will assist with the development/implementation/operations of our fault / performance management applications & underlay infrastructure.

You will leverage your technical and influencing capabilities to proactively collect, analyze, and resolve reliability-impacting issues across all TELUS customer’s systems & services, and help build the roadmap and strategy towards the automation of the resolution of repeat issues. In doing so, you’ll drive improvements in reliability, productivity, efficiency and internal partner satisfaction. You have a passion for driving change and delivering reliable outcomes for the business & customers alike.

This challenging and rewarding work is instrumental in progressing both our Reliability-by-Design culture and our Customers First promise across TELUS.

Here’s how

• Develop scalable, resilient & reliable reference architectures within various monitoring technologies and build incident management processes that are data-driven and automated
• Configure systems and tools that will generate faster response times to incidents through correlation of key events
• Design/implement infrastructure components (computing/SAN/network/security)
• Drive event predictibility, self healing
• Work & collaborate with our partners/vendors to drive towards AIOPS
• Experience with Linux, MS AD expertise

You’re the missing piece of the puzzle

• You are recognized for your technical experience in driving technology to the next level
• You are willing to share & learn from others
• You have a sound understanding of Network management systems & data center infrastructure & its underlays (hypervisor /computing/storage/network/security)
• You are sought out for your ability to develop / implement / support sound architectures with a willingness to continuously evolve your skills & knowledge
• You are knowledgeable about incident management, problem management and change management processes and their best practices
• You are a great communicator and are able to tailor your message to all levels of the organization

Great-to-haves

• University degree in Engineering, Mathematics, Computer Science, or Business Administration
• 3-5 years’ experience within fault/performance management system architecture/implementation/ support
• Experience or certification, ITIL, TOGAF, CCIE, VmWare, HP
• Experience with AIOPS applications & automation/self-healing

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

1
Million active users logging into My TELUS per month (consumer mobility).

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Company: Telus

Expected salary:

Location: Canada

Job date: Sat, 08 Jan 2022 01:21:00 GMT

Job Source: Careerjet.ca

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