Systems Help Desk Technician

Job title: Systems Help Desk Technician

Job description: Job Number: 42446
Group: Cosma International
Division: Karmax Heavy Stamping
Job Type: Permanent/Regular
Location: MILTON

Group Description

Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.

What We Offer…

• Strong, Experienced Management team.
• Paid Vacation 2 to 5 weeks based on years of service
• Additional 5 Personal Paid Holidays per year
• Paid Overtime
• Diversified Product Mix. We produce stampings and full assemblies to Chrysler, Ford, Honda, Jeep as well as other OEMS creating Job Security.
• A safe and clean working environment.
• Competitive wages and benefits.
• Profit participation program. (You become a shareholder in the Company)
• Multi-cultural workforce.
• Employee and Dependent Life Insurance Premiums 100% Company Paid
• 100% company sponsored benefits plan
• Vision care reimbursed at 100% to a maximum
• Prescription drugs reimbursed at 90%
• Dental Care reimbursed at 90% to a maximum
• Orthodontic procedures (children) reimbursed at 50% to a maximum
• Employee equity and profit participation program
• Retirement Savings match at 50% of the first 6% of Employee contribution

Role Summary

Using fundamental concepts within well-defined procedures, install, configure, support, and integrate information systems hardware and software for end users. Primary functions include: hardware support (PCs, printers, terminals, trakkers etc.), help desk, telecommunications, applications support and routine operating systems backups. May work on specific aspects of assigned projects or complete small projects. People in this position are expected to have exceptional customer service skills. This position requires an ability to interpret a variety of instructions furnished in written, oral, diagrammatic or scheduled form. Must be able to work with many interruptions and be able perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Must have a high degree of patience, cooperativeness, intuitiveness, initiative, and exceptional judgment.

Key Responsibilities

Provide technical end-user hardware and software support.
Participate in Help Desk operations to resolve and/or appropriately escalate user requests in a timely manner to ensure user productivity
Effectively support Karmax hardware, which includes but is not limited to Phones, PC’s, Bar code equipment and pagers.
Install/configure network and PC peripherals (i.e. Terminal servers, network Cards for PC’s and printers).
Perform basic software functions to optimize performance on PCs i.e. Disk defragmentation,
Maintain and configure Phone Switch and phone peripherals.
Maintain user accounts and passwords on network and business systems, which include but are not limited to Network, mail, phone and voicemail systems.
Maintain, repair and program internal and external pagers
Maintain, repair and program barcode and scanning equipment
Liaise with voice and data cabling contractors to ensure quotes and installations are correct and on time.
Document and update relevant processes.
Ensure all backups are completed successfully.
Keeps current/evaluate relevant software and hardware technology and make suggestions and recommendations as appropriate.

Minimum Requirements

• Diploma in Computer Science or related discipline.
• Pursuit of certification in a related discipline i.e. ISP, CCP, CNA, MSCE.
• Minimum of two years relevant work experience.

Awareness. Unity. Empowerment.

At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

Company: Magna International

Expected salary:

Location: Milton, ON

Job date: Sun, 20 Mar 2022 23:50:23 GMT

Job Source: Careerjet.ca

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