Veterinary Emergency Technical Manager – VCA Canada Mississauga-Oakville Veterinary Emergency & Specialty Hospital

Job title: Veterinary Emergency Technical Manager – VCA Canada Mississauga-Oakville Veterinary Emergency & Specialty Hospital

Job description: Job Description:

POSITION: Emergency Technical Manager

HOURS: 40 hours per week, with a minimum number of hours per week in shift.

QUALIFICATIONS:

• 3 years’ leadership or management experience, preferably in the veterinary industry.
• 2 years’ experience working in a veterinary setting preferred
• Good organizational and communication skills with the ability to develop positive interpersonal relationships in a busy, multi-departmental setting.
• Registered Veterinary Technician preferred

JOB SUMMARY:

• The Emergency manager will be responsible for ensuring that each department has the resources and tools necessary to create and maintain positive and safe work environments, and a motivated, efficient team. They will work with their staff ER Medical Director and General Manager on an ongoing basis to assess and monitor needs, accomplish goals, and improve the overall integration of all staff into the MOVEH-VCA team.

JOB RESPONSIBILITIES:

• Staff Management, provide leadership to a team of RVTs and ACAs, including on the floor assessments of Emergency workflow. Responsibilities will include:

• Creating a positive, safe and efficient work environment by providing clear communication, establish staffing needs in collaboration with the MD and GM and submit requests for hiring additional full and and part time positions
• Organize and provide guidance for specialized training to new hires and existing staff
• Perform consistent and regular follow up on outstanding issues with regards to workload, performance issues/challenges and other organizational/technical matters
• Apply progressive discipline when required in conjunction with HR
• Creating and maintaining protocols, policies and procedures, and overall good working conditions for a motivated team
• Maintain a recruitment database when not manageable in workday.
• Client Support by working collaboratively with the MD and our team of experienced veterinarians, to support their requirements in the provision of clinical care and an exceptional client experience for our Emergency Department clients. This support would include:

• customer service training for our staff including billing and invoicing for emergency patients,
• management of the required medical logs (drugs, laboratory, radiology),
• assistance in the follow up with a dissatisfied customer,
• provision of the supports – staff, supplies, equipment – required for appropriate clinical care.

• Business Operations includes managing the operations of the Emergency departments by

• Assisting with annual budgeting including revenue and expense projections, as well as managing to the forecasted budget throughout the year.
• Monitoring the staff requirements to ensure the efficient operation of the department.
• Working with the administrative staff to manage the accounts receivable, inventory, equipment purchase requirements, and the monthly reporting requirements for the Management Committee.

REPORTING REQUIREMENTS:

• Reports directly to the Emergency Medical Director, with support from the General Manager.

VCA Canada Cares

At VCA Canada we treat all companion animals as family members. VCA Canada embraces a culture of giving back to the communities and we actively demonstrate this philosophy through our national philanthropic program, Paw it Forward. Please visit our website to learn more, https://careers.vcacanada.com

Email: careers.canada@vca.com

VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.

Company: VCA Canada

Expected salary:

Location: Mississauga, ON – Oakville, ON

Job date: Wed, 10 Feb 2021 23:34:29 GMT