Bilingual Administration Coordinator

Job title: Bilingual Administration Coordinator

Job description: Since 1988, Distributel connects Canadians to the people, passion, and priorities that matter. By constantly challenging ourselves to simplify, add utility, and humanize the ways people do business with us, we will create a valuable experience for our customers in every way.

Join an award-winning organization in its mission to provide a true alternative to Canadian consumers!

LOCATIONS:

• Ottawa, Ontario
• Toronto, Ontario
• Montréal, Québec
• Edmundston, New Brunswick

ABOUT THE OPPORTUNITY:

As the Bilingual Administration Coordinator, you will be responsible for various tasks as assigned. This will include, but not limited to, order reviewing, account investigation, processing of payments, procedural updates as well as backing up team members as needed.

KEY RESPONSIBILITIES:

• Assist with reviewing and approving all DAS changes of service orders
• Provide agents with valuable coaching feedback when orders have been completed with errors
• Take part in testing new versions of DAS with respect to order submission, when needed
• Daily organization of Call Fire / Vertical Response for our various client base
• Work all manual orders that require a credit check that are outside of our automated process
• Weekly Paysafe Audit and Formost file submission
• Weekly review and processing of the Direct Deposit file in DAS
• Weekly review and investigation pertaining to High Users
• Chargeback investigations and updating accounts accordingly
• Work Items assigned to Billing Operations group
• Billing Tasks, as required
• Should there be an increase in overdue accounts, assist with outbound Accounts Receivable calls
• Backing up various roles, as needed. This includes but not limited to: Covering reception (front desk), collections activity, uControl billing, processing refunds, payment processing, rejected payment processing, etc.
• Other duties as assigned and per business requirements

SKILLS AND QUALIFICATIONS:

• Ability to comprehend and execute written procedures and instructions
• Objective and critical thinker
• Assertive and self-starting
• Attention to detail
• Analytical nature
• Ability to work individually and within a team
• Multi-tasking and task management skills
• Strong customer service skills
• Accounts receivable and or bookkeeping experience would be an asset
• Bilingual required

EDUCATION AND TRAINING:

• College graduate
• Customer Service experience
• Account management experience
• Accounting / Collections experience
• Telecom knowledge would be an asset
• At least 1 year of accounting or book keeping experience

HERE’S WHAT’S IN IT FOR YOU:

Experience a wealth of opportunities that only a growing company can offer by joining a dynamic team that’s vigilantly working together towards reshaping the telecommunications landscape.

• The heart and soul of our compensation program is built from the foundation of our

, and . * Industry-leading Corporate Medical and Dental benefits program, in addition to many other perks that make Distributel a great place to work.

• RRSP contributions.
• We promote work-life balance with generous PTO.
• We provide a great work environment with organized social events.
• You’ll have opportunities for growth & development.
• We have great downtown locations and amazing people.

Distributel connects Canadians to the people, passion, and priorities that matter. Join us in our mission to provide a true alternative to Canadian consumers!

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a workplace that ensures equal opportunities, development, and advancement for all.

WHAT HAPPENS AFTER YOU SUBMIT YOUR APPLICATION?

Your application is placed in our candidate pool. When there are job openings, a search will be conducted in the candidate pool. If your application matches the manager’s search criteria, you may be contacted for a pre-screen interview.

Due to high volumes of applications and to ensure a fair selection process, a random selection of applicants meeting all criteria for a job may be used, therefore not all applicants who submit an application will be contacted.

Diversity and inclusion are important at Distributel. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger. Distributel is committed to providing a work workplace that ensures equal opportunities, development, and advancement for all current and future employees.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or .

COVID-19 CONSIDERATIONS:

We are accepting applications and conducting telephone/video interviews. To ensure the safety of our staff we are following all Public Health Safety requirements. Social Distancing is mandatory.

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Company: Distributel

Expected salary:

Location: Montreal, QC

Job date: Sun, 05 Dec 2021 05:25:05 GMT

Job Source: Careerjet.ca

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