Sr. Consultant, Change Management

Job title: Sr. Consultant, Change Management

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What You’ll Be Doing

Authentication is one of the most important and frequent interactions that happens thousands of times each second as our clients access their accounts across different lines of businesses. You will be joining a team that is reshaping this important client interaction with CIBC. The team’s mandate is broad – our client journeys touch all digital, contact centre, and banking centre channels.

Reporting to the Director of Enterprise Client Authentication, you will be joining a client-centric and security-focused product team that is modernizing Client Authentication across CIBC. The Sr. Consultant, Process and Change Management is a key business delivery lead that will connect the initiative to impacted business and operational groups and engage our internal stakeholders to ideate on the future. You will further lead the implementation plan and rollout strategies for new product capabilities by leading the communication strategy and continuing to look for opportunities to improve engagement and adoption with clients.

How You’ll Succeed

Change Management- Drive end-to-end change management strategy for both clients and CIBC employees (support teams). Assess and adapt as needed and manage on an ongoing basis to ensure the change is sustained.

Stakeholder Management- Proactively engage our internal partners (e.g., Privacy, Legal, Information Security, etc.) throughout the initiative to ensure there is support and awareness. Identify resistance and build plans to overcome or mitigate possible impact from changes.

Process Improvement- Apply process improvement frameworks, tools and artifacts to be able to define, measure, analyze, improve and control a problem.

Project Management – Utilize project management best practices to manage project portfolio. Be able to plan, execute, control and close projects.

Who You Are

You can demonstrate a minimum of 5 years’ experience with change management, process improvement, and project management. It is an asset if you have knowledge of fraud and authentication controls/tools.

You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.

You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what’s possible.

What CIBC Offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home

Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity

Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training

Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits program, and employee share purchase plan

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Job Location Toronto-CC East 12th Floor

Employment Type Regular

Weekly Hours 37.5

Skills

Company: CIBC

Expected salary:

Location: Toronto, ON

Job date: Wed, 15 Dec 2021 23:34:29 GMT

Job Source: Careerjet.ca

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