Office Administration & Customer Support

Job title: Office Administration & Customer Support

Job description: Bullfrog Power, a Spark Power Company is Canada’s 100 per cent green energy provider. Bullfrog offers renewable energy solutions that enable homes and businesses to reduce their environmental impact and help create a cleaner, healthier world. Thousands of Canadian homes and businesses are doing their part to address climate change and air pollution by switching to green energy with Bullfrog Power.
If you would like a chance to effect real change towards a sustainable future, and to work with passionate, talented people, Bullfrog might be the company for you.

The Office Administration & Customer Support will be responsible for providing administrative support to office personnel and is the first point of contact, ensuring a great experience for visitors and customers. They play a primary role in ensuring all office administration functions are coordinated to achieve a high level of productivity.

Here’s what you’ll do:

• Attend to visitors and deals with inquiries by phone, face-to-face, live chat, fax or through email
• Process all incoming and outgoing mail and couriers
• Order and maintains office supply inventories
• Maintain and updates general office records
• Ensure that office facilities and equipment are tidy and maintained
• Coordinate team meetings and supports any events or group lunches
• Maintain relationships with landlord and vendors
• Strive for continuous improvement in customer service
• Record all communication details/actions in Bullfrog’s customer information system and Salesforce
• Input and modify personal payment information on accounts and communicates with our finance and IT departments on any manual adjustments
• Oversee consumer billing and executes all tasks related to sending bills, collecting payments, and contacting consumers regarding billing inquiries
• Support sales and marketing teams
• Provide administrative support to the senior management team, as requested. Administrative duties may include; expense reports, booking meetings, booking travel, organizing conference calls
• Maintain general knowledge and understanding of the green energy industry and Bullfrog Power’s product offerings
• Ensure availability to help colleagues and employees where necessary

Here’s what you’ll need:

• Proficient written and verbal communications
• Outstanding time-management and multi-tasking skills, with the ability to prioritize duties
• Proactive and enthusiastic with a solutions-oriented approach
• Great attention to detail
• Ability to handle sensitive and confidential information
• A positive and resilient attitude
• Willingness to work in a team environment
• Ability to maintain a positive experience while identifying customer needs
• A passion for environmental issues and a desire to create a greener, more sustainable world
• Working knowledge of common software packages; Microsoft Office Suite, Salesforce & HubSpot

Spark Power is committed to fair and equitable recruiting practices in accordance with the Accessibility for Ontarians with Disability Act (AODA). Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed.

Company: Spark Power

Expected salary:

Location: Toronto, ON

Job date: Fri, 07 Jan 2022 23:48:55 GMT

Job Source: Careerjet.ca

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