Analyst, ServiceNow

Job title: Analyst, ServiceNow

Job description: ServiceNow is taking off at Suncor as we look to expand our platforms to allow for more seamless processes and integration across our business. We are launching major platform initiatives annually! We want you to bring your ServiceNow technical expertise, non-authoritative leadership and business analysis skills expertise to collaborate with internal partners and vendors to help us develop and administer our ServiceNow platform, and make system improvements that will drive value for our business.

You will use your expertise to:

• Work with key partners, including our ServiceNow vendor support team, to ensure our service management tools and processes are effectively applied to meet business needs
• Advise development teams of translated business requirements and ensure modules are fit for purpose; lead and/or provide coding support as required
• Implement system upgrades, new modules, maintenance (enhancement/break fix), and ongoing support for our ServiceNow platforms
• Evaluate and improve processes through the implementation of ITIL and industry best practices
• Oversee and help coordinate ServiceNow development on a monthly basis
• Collaborate with leadership to prioritize and execute ServiceNow improvements
• Help D&IT and the business with the visibility of their ServiceNow data through the use of dashboards and reports along with trending information over time
• Capture requirements to help provide technical guidance
• Assist with ServiceNow platform technical roadmap planning

We’d like to review your application if you have…

Must-haves (minimum requirements):

• Eight years of IT experience, with at least three years of experience in ServiceNow administration or development
• Knowledge of multiple ServiceNow modules (e.g. incident, problem, change, SLA, service catalog)
• Proven non-authoritative leadership abilities and you work well independently
• Strong collaboration and communication skills which enable you to build strong, positive relationships with diverse groups
• High School Diploma or General Education Diploma (GED)
• Alignment with our

of: safety above all else, respect, raise the bar, commitments matter and do the right thing

Preference for:

• Bachelor’s degree or technical diploma
• An admin certificate in ServiceNow
• Experience with the ServiceNow HR module

Where you’ll be working, your work schedule, and other meaningful information:

• You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 – 6th Ave S.W.
• Hours of work are typically a 40-hour workweek, Monday to Friday, with some additional hours required occasionally to meet critical deadlines or schedules
• Depending on the nature of the role, we have implemented a Hybrid Work Model to provide our employees with a combination of office-based work and ‘work from home’ flexibility. To learn more, speak to your recruiter

We require qualified and safety-focused employees for business-critical roles that maintain our commitment to operational excellence and reliable operations. We are using technology to conduct virtual interviews to adhere to physical distancing recommendations and we are well set up for remote onboarding and orientation.

Suncor encourages that everyone does their part and supports global efforts to limit the impact of COVID-19 with good hygiene practices, physical distancing, and care and consideration for the people around you. For more information on how we’re responding to COVID-19, click . #StrongerTogether

Why Suncor?

We are Canada’s leading integrated energy company with a that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else – if it isn’t safe, we don’t do it. Our strong track record of growth and a focus on mean tremendous potential for the future.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

• Competitive base salary, compensation programs, and an annual incentive program
• Flexible benefits package
• Rewarding pension and savings plans

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We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Check out our to learn how we are working to build greater mutual trust and respect with the Indigenous Peoples in Canada.

Please note that our job postings are typically open for two weeks, so don’t delay, apply now.

Company: Suncor

Expected salary:

Location: Calgary, AB

Job date: Fri, 04 Jun 2021 05:48:28 GMT